Good day,
We have several applications (9) that are all part of one shared system. The support team is looking for the ability to log an Incident that would flag all of the shared applications as being down. Presumably, the intent was, if clients call our Service Desk and report an issue with Application A, they want Service Desk to be alerted to the fact that this application is down due to the core service issue affecting all of them.
Initially, we thought we could a use separate CI that would represent the core service. Then, using Item Relations, we would link them together (and also be able to illustrate the dependencies in Impact Explorer). Unfortunately, it does not appear to be possible to flag all of the applications as being down.
Does anyone have any ideas or experience as to how we could possibly fulfill this request?
Thanks!
...Donovan
