Hello, everyone i would like to make the assyst log an event directly and assign it to a deapartment automatically.
For example, we can make an email and everytime a employee sends to that email, an event will be created and assigned to a department.
I dont know know whether assyst is capable of it or not?
Hi,
this is possible by using ETM to read emails from a mailbox (or folder within a mailbox). Lots of customers do this.
You can keep it simple and have emails logged against the same item/category/assigned team or you can have the emails logged differently based on their subject or the content of the email.
Integrations:assystETM 1.5 - Channel Configuration - assyst11-5Wiki (axiossystems.com)
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