Question

APP10 GIS - not working after move from on prem server to Cloud server

  • 22 June 2021
  • 5 replies
  • 100 views
Frank Sveen
Rank
Userlevel 3
Badge +8

A customer has just moved their PROD environment from an on premise servers to a cloud server, and their defined GIS Maps is not working.

Error message from GIS Map Log:

“No saved credentials found

proxyLayers = 

https://kart.customername.no/rest/services/hosted/P_A_Magasin/FeatureServer,  https://kart.customername.no/rest/services/hosted/P_A_Arbeidsordre/FeatureServer, “  and several other references.

Have any others had the same issue?

 

 

     

This topic has been closed for comments

5 replies

Mathias Dahl
Rank
Userlevel 7
Badge +30

Hi,

The message “No saved credentials found” comes when the map tries to find user-entered credentials saved from an earlier opening of the map. Is that how you have setup things, to have the user enter username and password for certain layers?

/Mathias

 

/Mathias
Mathias Dahl
Rank
Userlevel 7
Badge +30

I just remembered that someone reported issues with the proxy in a cloud hosted environment. Then it turned out that they had set up the web server to be a little bit too restricted and the map could not access the proxy. The proxy lives under:

https://server:port/gisint/proxy/proxy.jsp

You can open the proxy in your web browser. If it turns out it cannot be accessed, then that might be the reason it does not work (on the other hand, I think there should have been another error message, but give it a try anyway).

 

/Mathias
Frank Sveen
Rank
Userlevel 3
Badge +8

Tried, and the proxy from the web browser gives this error:

{“error”: {“code”:400,”details”: [This proxy does not support empty parameters. “], “message”: “400 - This proxy does not support empty parameters.”}}

Strange since it’s the same config as in the on premise server...

The proxy is defined as 

<serverUrl url="https://kart.customername.no/rest/services” 

         matchAll="true"

        username="USERID"

        password="PASSWORD"/>     

(..with a real username and password.. :wink: )

  

 

Mathias Dahl
Rank
Userlevel 7
Badge +30

This is a stupid question but I must ask. Did you check the Use Proxy checkbox? It should be the same in the new environment as the old one, but perhaps someone changed it by mistake.

 

/Mathias
Mathias Dahl
Rank
Userlevel 7
Badge +30

Hi again,

One last tip, since it looks like the proxy is at least running. You can test it "manually" in this way:

Concatenate the full URL to the proxy, add a question mark, and then the URL to the metadata for a layer. Here is an example (which does not work right now because our IT dept has a faulty configured firewall):

https://app10devlkp-rnd.ifsworld.com/gisint/proxy/proxy.jsp?https://services.arcgis.com/u1pyDfVudZJk1pG6/arcgis/rest/services/IFS_DemoRaceApp9_UPD1/FeatureServer

If you get to the metadata page for that feature layer using a URL like above, it means the username and password is working and that the proxy is setup correctly. It should look something like this:

If not, then it is not setup correctly :) Or it has not been updated as it should (you could try again by doing some dummy modification it in the settings screen).

For the future, if you want to know if the proxy is alive or not, you can "ping" it like this:

https://app10devlkp-rnd.ifsworld.com/gisint/proxy/proxy.jsp?ping

(again, the firewall stops that request right now)

Hope it helps.

/Mathias
 

/Mathias
Terms & ConditionsCookie settings