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Dear Community,

I hope you're doing well.

I have a couple of questions regarding the Tech Portal – New Work, and I would greatly appreciate any guidance you can provide:

  1. When a New Work is created through ‘Report work that I have done’, the following screen prompts me to record the Resource Group (which is mandatory). However, I am unsure where this data is linked or utilized in IEE. Could anyone provide clarification on this?

  2. On the same screen, the duration of the work is recorded, but I noticed that there is no time report generated for the completed work. Does anyone know how this is matched, or is there a way to create the time report during the same process, rather than after doing it from completed tile?

Any insights or suggestions would be greatly appreciated.

Thank you in advance!

 

 

Best Regards.

Aravinda Dissanayake

Hi ​@AravindaD 

I also have seen an issue on this functionality. Only the Completed assignment is shown on the Work task level in IFS Cloud. When we start work and finish work on the technician portal, system should generate time report record based on the time stamp (if you haven’t blocked it from workflow configuration). I think this needs to be report to IFS RnD.

 

Thanks & Best Regards,

Nipun

Hello ​@NipunGunaratne93 ,

Thank you for your prompt response. I will go ahead and raise a ticket with IFS as suggested.

Additionally, when creating a new work (specifically the completed work—Report work that I have done), the system is requesting the Resource Group. However, I am unable to find the data it is linked to. 

Thank you in advance for your help.

 

Regards.

Aravinda

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