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Question

generating invoice preview lines for past periods

  • May 16, 2024
  • 2 replies
  • 55 views
A
Sidekick (Customer)
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Hi all,

 

I’m trying to generate the invoice preview lines for a service contract line for a past period (2021). It is not generating it and leaving a gap in the invoice plan lines.

 

The service line is valid in the period. The Invoice Period I try to generate the invoice plan is for 01/01/2021 to 31/03/2021

 

 

And there is a valid periodic price too


But it won’t generate that missing period, leaving a gap in the invoice plan lines page. See below. Appreciate if anyone can explain why. We are on Cloud 23R2

​
 

 

    2 replies

    Marcel.Ausan
    Ultimate Hero (Partner)
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    • Marcel.Ausan
    • Ultimate Hero (Partner)
    • May 16, 2024

    @athasanka  do you have any lines beyond march 2021 that have been already invoiced? I suspect this might be a bug.

    I have analyzed a similar issue last year and IFS R&D recognized it was a bug, since once you have some ‘later’ lines invoiced, you couldn’t delete earlier (not invoiced) lines. See my detailed analysis that I provided to IFS. They mentioned this was was fixed in 23R2 EA. I haven’t tested it though.

    If you don’t get any pertinent answers here, I suggest you create a ticket with IFS Support as I suspect a bug in your case also.

     

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    A
    Sidekick (Customer)
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    • athasanka
    • Author
    • Sidekick (Customer)
    • June 6, 2024

    Thanks Marcel, and for the detailed explanation.

    Sorry I couldn’t get back sooner. Yes, there are periods invoiced beyond this.

     

    I noticed an interesting thing with a different contract. The missing line in PROD is available in DEV (a 30 day old copy of PROD) - indicating that someone might have deleted the line in PROD. But I can’t work out how anyonce can delete it manually when there are subsequent invoiced lines for the same contract and line. I can’t regenerate the missing line either. Please see the attached if you might have any insight.

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