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Hello All,

 

I would like to get some information on the Alliance Contact Centre.  I am not certain if this is a core server license or an error on the customer BoM.  

 

Any information on this would be appreciated.


Thank you.

Hello Kesavan,

I have attached the introduction PDF for the Contact Center for your initial first review.  Hopefully this helps explain a little and if further information is needed, we probably will have to discuss further.

 

For CTI, I refer you to this post as it looks like custom solutions are necessary:

Alliance and CTI | IFS Community

 

Email listener for processing inbound mails is also possible and part of the standard solution.

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