@CParkinson authentication sessions of Scan It users and the IFS Cloud (web) client users are all handled the same way on the backend, so it’s not possible to set a lower timeout duration for Scan It users.

Out of curiosity - why does the customer want to timeout earlier than default? are they using a shared pool of devices for instance?

Best regards,

Rukmal

that is exactly the scenario, shared devices with multiple users logging in so want to log them out quicker to make sure they don’t pick up an already logged in device and not log in as their own user id  

@CParkinson thanks for clarifying, and again, the Scan It users will have the same session timeout as the web client users in this scenario.

Hi @CParkinson 

Check these steps:

**Increasing .NET Access Provider timeout in IFS Touch Apps Server**

1. Navigate to the TAS installation folder (Default is C:\inetpub\IFS Touch Apps Server)
2. Open the Web.config file in a text editor
3. Find the line for the .NET AP timeout

<add key="AccessProviderConnectionTimeout" value="00:00:00" />

1. Set the value to 90 seconds (1.5 minutes)

<add key="AccessProviderConnectionTimeout" value="00:01:30" />

1.Save the file
2.Restart IIS

 

@knepiosko in this case, it’s an IFS Cloud installation, so there’s no TAS.

Cheers,

Rukmal

Hello,

have you found any solution how to increase time-out in scan it for IFS Cloud? I have the same customer requirement, but in my case he wants to increase the time-out.

Thanks for help.

Romana