Hello, we’re in the middle of our deployment of PSO for our business which has two distinct operations: one is basically a logistics business: delivering water to customers with lead times of several days. The other is a more conventional “service” business with technicians installing, servicing and repairing machines. However, even with the service business we generally work to 5+ days SLAs and so there is very little work of a truly dynamic nature. We’re finding that the continuous optimisation of PSO a bit difficult to work with - the concept is clear - that it’s continually trying to beat its previous schedule. But if we’d rather run it in a “batch optimise” mode - effectively load the latest day’s work and press the “schedule” button is this possible? This may be a preferential model for our go-live and gradually move up to the continual optimisation. For info, we’re running Apps 9 (soon to upgrade to Apps 10) with PSO using the standard IFS interface
I’m interested if any IFS customers out there plan their field service technicians off a fixed zones/routes concepts - sometimes referred to “milk-run” methodology? This is as an alternative to fully adaptive scheduling offered by PSO. We’re merging some businesses and want to asses how well IFS handles the two different planning approaches being used by the different organisations
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