Topics started by p.oriol

1 Topic

P
Do Gooder (Customer)
p.oriolDo Gooder (Customer)
asked in Alliance

Service Order escalation process

Hi,I’d like to implement an atomatic escalation (or popup or email or whatever ...) when we have already 5 or more “Emergency” service orders (call type = “Emergency”) booked for the same equipment (serial number) in last 30 days.Do you know how I could do that ?Thanks in advance.Best regardsPadcal

6
P
Do Gooder (Customer)
2 months ago

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