When using appointment booking in FSM it appears that no matter what value is set in PSO against the appointment template 'offer expiry window' field, the offer slot is only valid for 5 mins.Does the FSM-PSO integration consider the PSO appointment template offer expiry window or will it always default to 5 mins? Is there a way to change this default value?
Hi, Is there a PSO status that can be used that would allow an activity to remain allocated to a resource but will not commit even if commit rules are met? I have a scenario where we do not want certain activities to commit until particular conditions from an external system are met, once these conditions have been met a status update would be sent to PSO so that the activity can be committed if commit rules are met. If not a status, are there any other ways to allow an activity to be allocated to a resource but ignore commit rules?
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