Topics started by Adam Rodda

2 Topics

A
Do Gooder (Customer)
Adam RoddaDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Field Service, amending capacity (for PSO) with a flex shift model

Good day community. Has anyone seen a solution for this:A field engineer team have contracts where they are given a variable end of shift time (so customer work can be made to fit). The hours +/- hours worked then need to be +/- adjusted across the next days so they are in the contractual limits.  Do you see any of the IFS product set doing this, or would a WFM like Verint be required ?  Thanks !

1
rvanlemmen
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
Adam RoddaDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Continuous Optimisation, familiarisation

Hi IFS community, my first post here  :0)   Getting acquainted with PSO, and wondering how organisations manage the (higher than batch sched) frequency of re assignment of appointments on the day of service ?  Best regards 

1
J
Hero (Employee)
1 year ago

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