Hi,Recently our customer faced an issue related to a cancelled order.Looking deep in the process, we’ve discovered that the technician did not connect his app for a month. Within this month order had been cancelled, reopened and assigned to him again. When he has run his ALLIANCE mobile app again, he got the following error message : translation is “transaction failed” - ...A2STCO13 : this data doesn’t exist, it has been closed or deleted.Whatever is the answer (Yes or No), the pop-up comes again and again. No way to move forward.It looks like the app didn’t get the information that the order was cancelled.Is there any cleansing of mobile messages which can explain that ? How can we prevent that ?Thank you
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