Thank You for the reply @Mathias Dahl.Actually, this step was followed by the customer, and we are assuming that customer is trying this because map is not available in “Location” window. Dasun
Hi @Mathias Dahl ,Further investigation in the core environment we have observed that map in the location window (Service Management> Service Management basic data> Location>Location) and map in the URL link (RMB location in map position, click inspects and then clicks the Document link) are different from each other. map in the location window is showing the accurate map position and map in the in the URL link showing the same position for different locations. Map in the location window Map in the URL (Inspect>Document>Link RMB open )Can you assist, by explaining us about the possible reasons for these different map positions? Thank you
Thanks for the reply @Mathias Dahl yes, Customer’s residency type is remote.
Customer informed that issue was recently occurred, and GIS settings in customer’s environment are as follows.
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