Hi Roel, sounds good so far. We use apps 9.for 3. where do i found “execute work order”. Is it “Report In” ? for 3. Where do I found “repair materials”? Is it a tab? Thanks
Hi @Buddhika Kurera “Repair done on customer site, not in company facility → Are the technicians visiting the customer site and repair the object meaning that the object never reaches company locations (warehouses) in this repair process?” Exactly. Important to do on Site where part was manufactured, not where is was sold.Background: We’re selling Item X via company A, produced in company B. When we first try to return X to A to perform the repair*, it was not possible (due to our experience), because it needs to be repaired where it was produced i.e. company B. *Repair: Serial Item X has various sub serial items X.1 - X.n of which one needs to be changed from X.n.1 to X.n.2. This repair can fairly happen on customer site done by our technican. Hope that logic is clear. BR
Hi Ronhu, we used WO/Materials Tab, entered the relevant part and issued it manually via RMB on this line.
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