We found the source of the problem: our ‘incident form’ was customized (since many,many years).‘Response awaited’’ has had an alias name und was hidden.With deleting the alias and making it visible again, then the configuration is working as before: Resolution time target & ‘Callback required’ is set as expected.Conclusion: we have to take care for all hidden things.
I can add this from my test.If the inident is created from AssystNET, then we get the resolution-targets. When I log them from assystWEB, then we loose them. Is this a known bug?
Hi Robert,yes, that’s what I need. Here you see the configration in priority (test system) RegardsMarion
Hello IFSwe also need the search for empty fields again and again.Please add this in the new product!RegardsMarion
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