Hi @Deepak when you say you cant, are the options not available?

to create the customer invoice, normal step in our company is to create customer invoice, not directly through customer order window, hope following information helpful for you.

@Deepak you may also want to check if that customer is setup for Normal invoice or Collective invoice (Customer / Sales tab). If you customer is setup Normal invoice then @sherry ‘s instructions should work for you. If your customer is setup for Collective Invoice, then you would need to go to a screen called Create Customer Collective Invoice and create the invoice from there.

As @COVJAMIEB it would be helpful to share some screenshots to be able to guide you better.

Hi @sherry ,

Please, check also:

1. if the customer order line is checked as ‘Self Billing’. If so, you can only create the customer invoice from the Self-billing flow, once you receive the invoice from your customer.
2. if ‘Confirm Deliveries’ is checked in customer order. Then, only when delivery is confirmed in application, the invoice can be created.
3. If delivery was made with a shipment and this one is in Closed status. Then, you can create the invoice from ‘Create Shipment Invoices’

I hope these help.

Regards,

Pilar

The above solution help to resolve the issue we are facing..!!!!!

Thank you so much @Marcel.Ausan for your help…!!!

to create the customer invoice, normal step in our company is to create customer invoice, not directly through customer order window, hope following information helpful for you.

 

 

Thanks @sherry for your input, really appreciate it..!!!