Document Defaults per Object - New Case Issue

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I have question about Document Defoult per Object


How to define a document class so that it’s dependent on the Case Issue?


2 replies

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Thank you for your answer. This isn’t good news. 

The call center deals different topics. It’s worth being able to choose the document class at the asiistant level.

Userlevel 7
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I think the only place we use that feature is when you have the object (a case, in your scenario) on the page and use Attachments / Documents to create the document. It will probably not work in that assistant.