Question

Rebates and customer hierarchy

  • 22 November 2022
  • 1 reply
  • 191 views

Userlevel 2
Badge +4

I have the following customer hierarchy:

 

-- Customer 1 (Level 1)

----- Customer 2 (Level 2)

-------- Customer 3 (Level 3)

-------- Customer 4 (Level 3)

 

I created a rebate agreement and entered “Level 1” in general tab of the agreement. In tab “Receiver” I entered one line with customer 1.

 

My expectation would be: When I invoice customer 3, customer 1 will get the rebate. Basically this works, but the rebate transactions are created with rebate type “*” and not with the correct rebate type. The rebate type “*” are excluded in the screen rebate transactions, therefore I can see the created transactions only on DB level.

 

What is the reason behind this? Or is it a bug? I am using Apps10 UPD 12.

 

Best Regards

Stefan

 

 

 

 


1 reply

Badge +3

Dear FleStefSc,

 

Did you check that the column hierarchy level is correctly fulfilled with Level 3?

Best reagdrs

Rémi

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