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Question

Permission Error When Creating Customer of Type Customer

  • November 16, 2021
  • 5 replies
  • 83 views
K
Do Gooder (Customer)
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Hello 

We are using Aurena Apps 10.

When some members of the team (but not all) try to create a fully-fledged Customer from a Lead or a Prospect, there’s an error stating they don’t have permissoin to do so.

We have checked permissions and can’t see anything wrong - does anyone know why this error is appearing? 

Many thanks,

Kezzia

R
D
Asela Munasinghe
This topic has been closed for replies.

5 replies

K
Do Gooder (Customer)
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  • KezziaK
  • Author
  • Do Gooder (Customer)
  • November 16, 2021

It was a permissions issue!

Minoshini Fonseka
Minoshini Fonseka
Superhero (Employee)
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It was a permissions issue!

Hopefully it’s sorted now right..

/Mino
Asela Munasinghe
K
K
Do Gooder (Customer)
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  • KezziaK
  • Author
  • Do Gooder (Customer)
  • November 16, 2021

Yes, thank you Minoshini!

Minoshini Fonseka
T
Sidekick (Customer)
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  • TSPPRICH
  • Sidekick (Customer)
  • August 2, 2022

Hi,

I know this was a while ago but we have the same issue. I know the permission is an EE permission I need to add but I can’t find it.

 

Can you remember what you added?

 

Thanks

Paul

Paul Richardson
K
Do Gooder (Customer)
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  • KezziaK
  • Author
  • Do Gooder (Customer)
  • August 15, 2022

Sorry, Paul, I have no idea as I’m not involved with granting permissions. 

Best of luck.

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