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Customer Order Delivery Reliability

  • 4 May 2022
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Hello Community,

We’re using Apps 9 and I’m trying to set up Reliability statistics at customer order level (on time in full delivery of an order v promised date). We have multiple lines on many orders. I can create statistics for delivery v promised date for all lines that were shipped, but that’s not quite what I’m looking for.

Can anyone suggest a method?  Do I need to combine it with backlog somehow?

Thanks for your help

 

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Best answer by Asela Munasinghe 4 May 2022, 14:12

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I think since you claim to have undelivered lines for some orders, its best to get the statistics for the lines only got delivered, let’s say for a specific period for specific customer / customers and then maybe you can convert into an excel report.

With orders having undelivered lines, I am not sure how you could create statistics per order. 

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