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Question

CRM Outlook Panel Security

  • June 28, 2021
  • 7 replies
  • 210 views

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We are on Apps10 Upd10 and are having an issue with user security in regards to restricting access from creating a prospect or a customer through the CRM Outlook Panel. The Create Customer under RMPanelHandling is unchecked as shown below on the permission set assigned to the user but it does not prevent the user from generating a record as a customer or prospect from the panel. Is the not working correctly or is additional security required?

 

 

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7 replies

Susith Setunga
Superhero (Employee)
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  • Superhero (Employee)
  • June 28, 2021

Hi @pnaylor,

 

I cannot see any screen attached to the question. Can you please add it so that i can check and let you know.

Regards

Susith


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  • Author
  • Do Gooder (Customer)
  • June 28, 2021

I am attaching a Snagit print screen but when I press send it is no longer reflected. How can this be corrected?


Susith Setunga
Superhero (Employee)
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  • Superhero (Employee)
  • June 28, 2021

Just wait till the image is uploaded before press Send


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  • Author
  • Do Gooder (Customer)
  • June 30, 2021

Did you get the attachment? I attached a pdf.


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  • Author
  • Do Gooder (Customer)
  • June 30, 2021

I see now it is reflected. This is the second time I sent it.


Susith Setunga
Superhero (Employee)
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  • Superhero (Employee)
  • July 5, 2021

Hi @pnaylor ,

Yeah i got it now. Let me check and get back

 

Regards

Susith


Susith Setunga
Superhero (Employee)
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  • Superhero (Employee)
  • July 5, 2021

Hi @pnaylor ,

 

On which tab are you in under permission set window. (please attach the whole screen)

Please also attach a screen with steps how you created a customer from RM Panel?

 

Regards

Susith