Hello IFS Community,

I would like to know if it’s possible to cancel a rental line for a customer that hasn’t started yet.

Let me explain :

We used to rent some machine to our customer, and we always do 2 month free before the rental start, so I always put the start rental automatically after 2 months on the CO.

But in that case , we notice we got some issue on the machine so we have to replace it, I used the menu “Create a replacement order”, but i can’t delivery the machine due we still have the first rental lines still open and not started.

After some test, i only find to start location at 0€ for 2 months with a manual events and then the real price start.

But in this case i’m stuck with my 2 machines with one i can’t stop the rental, and the other can’t deliver.. , if someone know how to manage it.

Regards,

Nicolas.