Hi,
some of our users have this “issue”:
Aurena, with UPD20
Chrome or Edge
Under Business Mails, when they click the “Mail Body” button:
![](https://uploads-eu-west-1.insided.com/ifs-en/attachment/46945619-6ede-4960-b4e7-5b08e8d52620.png)
then the file is downloaded as an html file and can be opened in another tab:
![](https://uploads-eu-west-1.insided.com/ifs-en/attachment/96495847-94e9-4f47-9eed-d25d4d13e728.png)
For other users, the mail body is just displayed in Aurena:
![](https://uploads-eu-west-1.insided.com/ifs-en/attachment/49dc0ec4-90f9-4f50-b240-62baf4262fb2.png)
Does anyone happen to know whether this is that a setting in IFS or in the browser? I cannot find a rhyme or reason - it seems not to be permission, because we have users with the exact same permission and role but different behavior.
Appreciate any tips :-)
Thank you!