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Automatically Cancelling Order Lines Not Shipped

  • 17 September 2021
  • 3 replies
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william.klotz
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Userlevel 7
Badge +21

Hello,

 

We have several customers who wish us to ship any product we have available to ship but they do not wish to have the remaining lines or quantities back ordered for future shipments.   We are releasing the quantities not available from the shipment so we can complete, deliver and close the shipment.

 

We would like IFS to automatically cancel the unshipped lines from the customer order so the order will be invoiced/closed once we send the invoice.  Does IFS have any built in functionality to cancel the order lines unshipped or would we have to create a custom event and action to accomplish this task?

 

Regards,

William Klotz

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Best answer by Rasika Lakmal 17 September 2021, 22:14

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3 replies

Rasika Lakmal
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Userlevel 7
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@william.klotz Cancelling an order line is a user action and there is no automatic way to cancel the order lines. Therefore custom event can be used to enable this functionality.

Rasika Lakmal
S
Rank
Userlevel 7
Badge +28

It is a sad state of affairs that more and more companies are doing this.

We’ll ship you what we have, you can’t have any of the rest and we don’t want to deal with your missing items, check back later….customer service at it’s finest.

william.klotz
Rank
Userlevel 7
Badge +21

HI @Rasika Lakmal ,

 

Thank you,  I guess a custom event it is then.  We’ll work on the event action logic to get the lines cancelled.

 

Regards,

William Klotz

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