Our customers are able to attach files when creating Service Orders. We would like to kick off an internal project to make use of these attachments.
Where are these stored?
I have found references to the attachments in the database in table ap_attachments, but the file content does not appear to be in the db, base64 string, blob, or otherwise.
How can we access these attachments in bulk, and refer them back to the original ap_table_key?
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Hi Chris,
The files are stored in the folder on the server defined in the Configuration Editor. If your application is hosted, please log a support ticket for more details about your settings.
Regards,
Susie
This refers to IFS App, not Alliance.
Hi Chris,
The files are stored in the folder on the server defined in the Configuration Editor. If your application is hosted, please log a support ticket for more details about your settings.
Regards,
Susie
Susie, is this for Alliance? ie. global.xml?
Thank you both for your quick responses
Correct. It’s in global.xml.
Correct. It’s in global.xml.
Thank you! I will raise a ticket. I will keep this open and post here once I have an outcome.
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