Hi Christophe,

Can you add .cfg attachment from Employee Portal after added it as allowed type?

If you can, please send the API so I can test.

Yes i can add it trhough the employee portal

you can try with this API

<root xmlns:dt="urn:schemas-microsoft-com:datatypes">
  <session email="" alias="">
    <state bc_name="Service_Order">
      <action name="declare">
        <attribute dtype="string" in_var="" out_var="" name="new_service_order_id" value="" />
      </action>
      <action name="CalculateFormula">
        <attribute in_var="" out_var="new_service_order_id" formula_name="service_order_id" />
      </action>
      <action name="data" bo_name="main">
        <main>
          <row>
            <request_id in_var="new_service_order_id" dtype="string">in_var</request_id>
            <cust_company_id>BAB-1</cust_company_id>
           
            <problem_desc>The device is not installed properly</problem_desc>
          </row>
          <attachments>
            <attachment>
              <name>test_file</name>
              <extension>txt</extension>
              <description>Attachment via API example 1</description>
              <data><!rCDATAnQXN0ZWEgZXhhbXBsZXMNClRoaXMgZmlsZSBpcyBwYXJ0IG9mIDxpbnN0YWxsX3BhdGg+XEJpblxFeHRlcm5hbFxJbnRlZ3JhdGlvbiBDZW50ZXJcQXBpXFhtbFxkYXRhIC0gbmV3X1NPX3dpdGhfYXR0YWNobWVudC54bWwNCg0KTk9URTogVGhlIGJpbmFyeSBmaWxlIGRhdGEgc2hvdWxkIGJlIHBhc3NlZCB0byBBUEkgYXMgYmFzZTY0U3RyaW5nIGZvcm1hdA0KVGhlIEMjIGNvZGUgZXhhbXBsZQ0KDQpieXRlW10gZmlsZURhdGEgPSBGaWxlLlJlYWRBbGxCeXRlcyhAIkM6XHRlbXBcc29tZV9maWxlLmRvYyIpOw0Kc3RyaW5nIHN0ckRhdGEgPSBTeXN0ZW0uQ29udmVydC5Ub0Jhc2U2NFN0cmluZyhmaWxlRGF0YSk7DQoNCg==]]></data>
            </attachment>
            <attachment>
              <name>test_file_2</name>
              <extension>cfg</extension>
              <description>Attachment via API example 2</description>
              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            </attachment>
          </attachments>
        </main>
      </action>
    </state>
  </session>
</root>

Hi Christophe,

When you added the type to the global.xml, you did it in the correct profile and also used the correct separator which is a semi-colon and used periods?

Only reason I asked is I have made that mistake once or twice so just a sanity check that you put ;.cfg in the correct profile at the end of the string.

There is no other location to define these but it is done on the profile level.

hi Phil , yes it is ok. I remember from on old release that for the webservice / API  for attachment  something was hardcoded . i will log a ticket if necessary

thanks for your feedback

Hi Christophe,

I think you need to create a ticket for this issue. It is controlled by the Framework.

Hi Christophe,

I also dug through old mails and saw this was an issue for a customer where the following two files needed to be adapted (v12) so perhaps same with your situation.  Joshua is correct.

/Bin/Framework/Astea.AO.Common.dll and

/Bin/Framework/Astea.AO.Interfaces.Common.dll

Hello Christophe,

Actually it’s a little bit more than that. Those DLLs below need to be modified.

It will be available in 15.3 HF7. And I just tested your API and it works fine in modified 15.3 HF5. Is it what you expect?

This file is part of <install_path>\Bin\External\Integration Center\Api\Xml\data - new_SO_with_attachment.xml

NOTE: The binary file data should be passed to API as base64String format
The C# code example

bytey] fileData = File.ReadAllBytes(@"C:\temp\some_file.doc");
string strData = System.Convert.ToBase64String(fileData);

Sorry, forgot to add .cfg.

Hi Mark yes thanks. Could you tell me if this will be also included in V15.4SU4 ? and if this only for .cfg file or other extention which could be added in the global.xml ?

Christophe

Hello Christophe,

From what I could see in the code the change is in SU4 and we suppose to get SU4 in a few days. This change is not for any specific file extension but the fix for the issue when new extensions added to Global.xml and they are not recognized.