HI David,

I am not aware of an option where you can define the SLA based on the priority + type of site directly. 

Perhaps you can set the priority on the customer center record for the site (first defining priority for different site types) and then use that in the definition of Object of Service in a customer contract using the Priority defined to drive the SLA specifically for that site.  This is not exactly ‘reading’ a site type but maybe would work for you?

From the above which is found in the Customer Contracts.pdf it states you can set the SLA based on the priority & order type.

There might be more elegant ways to handle this and I encourage you to discuss with one of the IFS business consultants but this looks to me somewhat feasible.

Just a thought as perhaps someone else has a better idea?

David

This is a good idea !, thanks for bringing  this up.

can you please enter this as an idea in community so I can promote it and add to the road map of IFS cloud.

please send me or post here the idea ID so I can easily identify it.

thanks

Danny 

Hi David,

For the request from Danny to add as an idea, the following:

Share Your Ideas | IFS Community

There is a good explanation of the process from Ben Vollmer, Senior VP R&D Product Management:

Share Your Ideas: Ideation FAQs | IFS Community

Note this is for adding functionality to IFS Cloud only, not RFE to the Alliance product.