Here is a scenario that creates a bit of confusion for our SAs (and dispatchers):
A SA is at a customer, but has to make the order incomplete for some reason. This flags the current activity as Fulfilled, and creates a new activity on the order (assigend to the same SA).
If we now assign the order to another SA, the open activity gets reassigned to the new SA (fine), but the order is not removed automatically from the original SAs device. It is kept, but without any activities.
In v12.5, orders without activities (for the specific SA) had a different colour than orders with an activity.
Is there a way to automatically remove orders that are reallocated/without open activities from a device? Or some other way to flags this so it’s easily visible for the SA?
