Hi ,
Background :
We wanted Allaince to have a native email ingestion capability to generate Service orders and send updates of that SV via email .
Updates should Include acknoledgement of the email along with SV
Send updates which a Engineer is assiged to that job. (via email)
Send Update once the job is resolved. (via email)
We have a tool that can parse email and make api calls to Alliance. (to generate SV and poll for updates )
Problem :
The users will send the job details with the physical location example : 1600 Amphitheatre Parkway Mountain View, CA 94043
I was thinking to capture the address and pass on to Allaince to bring it in the correct action group.
But it doesnt work that way 😭
Dont want the users to be sending in the site code in the requests.
currently using the below to generate SV
<root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="Service_Order"> <action name="declare"> <attribute dtype="string" in_var="" out_var="" name="new_service_order_id" value="" /> </action> <action name="CalculateFormula"> <attribute in_var="" out_var="new_service_order_id" formula_name="service_order_id" /> </action> <action name="data" bo_name="main"> <main> <row> <request_id in_var="new_service_order_id" dtype="string">in_var</request_id> <cust_company_id> </cust_company_id> <site_company_id></site_company_id> <descr>Test Ignore</descr> <problem_desc>Test Ignore</problem_desc> <refno> test</refno> </row> </main> </action> </state> </session></root>