Hi , 

Background : 

We wanted Allaince to have a native email ingestion capability to generate Service orders and send updates of that SV via email . 

Updates should Include acknoledgement of the email along with SV 

Send updates which a Engineer is assiged to that job. (via email)

Send Update once the job is resolved. (via email)

We have a tool that can parse email and make api calls to Alliance. (to generate SV and poll for updates )

Problem : 

The users will send the job details with the physical location example : 1600 Amphitheatre Parkway Mountain View, CA 94043

I was thinking to capture the address and  pass on to Allaince to bring it in the correct action group.

But it doesnt work that way

Dont want the users to be sending in the site code in the requests.

currently using the below to generate SV

<root xmlns:dt="urn:schemas-microsoft-com:datatypes">  <session email="" alias="">    <state bc_name="Service_Order">      <action name="declare">        <attribute dtype="string" in_var="" out_var="" name="new_service_order_id" value="" />      </action>      <action name="CalculateFormula">        <attribute in_var="" out_var="new_service_order_id" formula_name="service_order_id" />      </action>      <action name="data" bo_name="main">        <main>          <row>            <request_id in_var="new_service_order_id" dtype="string">in_var</request_id>            <cust_company_id> </cust_company_id>                <site_company_id></site_company_id>					                 <descr>Test Ignore</descr>	 		   		                <problem_desc>Test Ignore</problem_desc>		      													             <refno> test</refno>								           </row>        </main>      </action>    </state>  </session></root>