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We have aquired a business with an operating model different from our standard model, and for practical (and financial) reasons we want this business unit to keep their operating model as is, but still use Astea for service/contract management.

So my question is: is it possible to add products in Astea that are only available/visible for SAs in a specific node and/or belonging to a specific warehouse? These will have to be non-stock products, and any internal transfer will create havoc in our logistics

Hi Bjørn,

By non-stock - you mean service products (no inventory whatsover)?  By definition, those cannot be defined as a part in a warehouse.

So you are looking to restrict the service product to a specific node in my opinion as warehouse cannot come into play with this definition so users assigned to specific warehouses would not be applicable.

I don’t see any options to do this in the application and understood we had to make a customization for another customer to do something similar regarding restrictions.  This is also confirmed by R&D, no functionality.

Thanks, Phil. I am chasing different options to solve this, and this was one of the avenues I had to explore.

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