Important: Baidu Notification Service Issue reported with the Android v3.3.0 Astea Mobile Native Application

  • 30 July 2021
  • 6 replies
  • 125 views

Userlevel 7
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There is a known issue for users that are running V3.3.0 of the Astea Mobile Native application on Android Devices, this issue does NOT APPLY to iOS Devices: 

Users are getting notifications that the Baidu push notification service is running on their devices (even though they are currently using Google Push Notifications and nothing related to Baidu Maps or Notifications is installed or configured on the mobile device).  These notifications can be ignored.  This issue happens after the device is powered off and then back on again, technicians can use a temporary workaround in the meantime if they want (but once the device restarts it will happen again):

Go to Settings and click on Apps.
Scroll down through the list and click on Astea Mobile.
Click on Force Stop.
Now they can launch Astea Mobile again and the notification will not appear (until the next power cycle).

We are actively working on the fix for this issue and are targeting it for inclusion in the next V3.3.1 release.  I will update this thread once we have a tentative ETA.


6 replies

Userlevel 7
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The V3.3.1 Android Native application is still undergoing QA at this time, we hope to have it completed shortly.  I will update this thread once we have submitted it to Google for approval (and roll-out to the devices in the field).

Userlevel 3
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Hi Reid,

 

is there any update related this?

 

Thanks & Regards

Torsten

Userlevel 7
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This is still undergoing QA testing at this time, they expect to have everything completed by the end of week next week (Oct 7th/8th timeframe is their current estimate).

Userlevel 3
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Thank you a lot, Reid. :thumbsup:

Userlevel 7
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Quick update on the QA side:  Oct 14th/15th timeframe is their revised completion estimate.

Userlevel 7
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The Astea Mobile Android Native App V3.3.1 has now been submitted to the Play Store for review by Google.  The release notes for this update are as follows:

- Android 10 & 11 will no longer save attachments in the Documents/Astea directory and will store attachments as part of App Data.

- Fix issues with uploading attachment files with accent characters in the file name

- Baidu Service notification will no longer appear when rebooting device

- Added back support for Android 5.0.0

- Fix Open Database Issue Android 11

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