On the front end, when creating a service order, you can select multiple problem codes:
Is it possible to do the same when creating orders via import? As far as I can tell you can only map the field to pcode_id, which would only allow for one.
This is on 15.1
Best answer by Reid Gilbert
View original
+15
Hi Kevin,
I took a look at the mobile API that is generated when a technician enters multiple problem codes onto a service order and it sets the following fields so give this a try in your import and see if it helps (it looks like you set the flag for the multiple pcodes and then put the primary problem code value in the pcode_id field and then put ALL of the problem code values into the computed column with semicolon separators and make sure the pcode_id value is the first entry in this list):
is_multi_pcode Y
pcode_id 001
cc_mult_prob_codes 001;104;215;312
Thanks,
Reid
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
