Hi Chris,

To confirm, when you say it does not work… what do you mean?  The new order lines for credit is not generated or the checklist is not on the new order line or ???  Which HF? (27?)

I know you indicated this was a problem for you in v14.5 but I just tested in v15.4 SU2 and there does not appear to be an issue so if you can describe what the issue you are seeing inv 14.5, we can take a look.  Alternatively, you can log a ticket in the Support Partner Portal with all the details.

Hi Phil,

So sorry, I missed all the important details.  This V14.5 HF26

When we try to run C&A we get an error message and cannot proceed:

We have HF27 on our QA system, so I tried there as well and got the same error.  It seems to be related to having a checklist on an activity because it does work on SV’s that don’t have one (from my spot checks at least)

Thanks

Chris

Hi Phil,

I just did a test with the same SV in QA (HF27) and in our pilot V15.4.  It failed in HF27 but it worked fine in V15.4 (15.4.2.0)

Hi Chris,

Based on your test and my test in 15.4 SU2, it seems that there was a fix implemented in this area that is not part of HF27.  Therefore, if you need this working in v14 HF27, best course of action is to log a ticket with the Alliance support team to see if this can be resolved.  Or upgrade to v15.4 (preferred long term anyway)

In any case, it looks like a code issue and not a data issue so will require a code change.

The only work-around I can see is to remove the link to the checklist via SQL from the invoiced order but then you don’t have the results of that checklist and this is not a recommended process to modify orders directly outside the application, especially those already invoiced which for all intents are basically read-only at this point.

Hi Phil,

Thanks for the help. We are about to get HF28, so I will try again when that is installed and hope for the best.  We are in the process of upgrading to V15 so worst case we know this will not be an issue in a few months anyway.

Best Regards

Chris