Hi,
As anyone already encounter this critical error, running the Contract billing batch ?
The process performs as well printed invoices, and e-mailing invoices (depending on a parameter).
In the billing log we can see that most of invoices failed, having the follwing error message (not very usefull) :
02/04/24 02:39:20 - 19 ligne (s) récupérée (s) pour l'ID de commande 5HA37182-1_8.
02/04/24 02:39:21 - '5HA37182-1_8' - <root><BOName></BOName><MessageID></MessageID><MessageAsteaCode>A2GEN017</MessageAsteaCode><ElementName></ElementName><Message>Une erreur système s'est produite. Contactez votre administrateur système ou BD.
Date: 2024-04-02 2:39:21 PM
Evénement: 65535
Réf #: c2cd5039-ff3a-48e1-943f-895a74d8e11a
Date: 2024-04-02 12:39:21 PM UTC</Message><Row></Row><Code>AsteaException</Code></root>
From then, e-mails and prints have stop running. Saving pdf on the related path have stop running as well.
.Standard process for billing contract is used.
How can we move forward on that ? This is on LIVE server.
It appears that the process stopped working as soon as one error is encountered. Is it normal ?
How can we monitor that and know exactly what is missing on the whole process ?
But most important, how can I now handle printing or e-mailing invoices that have been generated but not printed or sent?
Is there any parameter to save “printed invoices” on the saving folder ?
Should I create a ticket on the support ?
Thank you for your help.
