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Is there any functionality in Alliance 15.2.04 to create a Customer Credit Note for multiple services orders or sales orders for a specific customer or does each order have to be credited individually?

Hi Shane,

 

I do not believe there is a way to consolidate multiple invoices to one Customer Credit Note in version 15.2

 

Regards,

Joshua

However you can consolidate sales, service, contract ..etc to one invoice for a customer (using Consolidated Billing Batch). You can create Customer Credit Note for a consolidated invoice.

Joshua is correct. Credit notes are against the invoice not just the order. Consolidating several orders into a single invoice is the only way you can credit against a specific order as that order is an invoice line.

Thanks guys - thought as much that only a consolidated billing would be achievable.

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