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15.1 Dispatch Console Manual Assignment Reason & Comments

  • December 3, 2021
  • 4 replies
  • 78 views

ktolkacevic
Hero (Customer)
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Where is the manual assignment reason and comments stored in 15.1 database? It’s no longer in the demand table (previous versions) or in the order change log (15.x version).

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Best answer by Phil Seifert

Hi Kyle,

It should be appearing in the demand table, however this appears to be an issue that was resolved in v15SP3.  This means it needs to be fixed for 15SP1 (your version).

Once fixed, using the following SQL will return the manual assignments:

select * from demand  where  bpart_id = 'ManualAssignment'

Please log a ticket with your support group to get this sorted.

 

4 replies

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • Answer
  • December 6, 2021

Hi Kyle,

It should be appearing in the demand table, however this appears to be an issue that was resolved in v15SP3.  This means it needs to be fixed for 15SP1 (your version).

Once fixed, using the following SQL will return the manual assignments:

select * from demand  where  bpart_id = 'ManualAssignment'

Please log a ticket with your support group to get this sorted.

 


Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • December 8, 2021

Hi Kyle,

I received word from the developers this will be available in V15SP1 HF11.

Phil


ktolkacevic
Hero (Customer)
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  • Author
  • Hero (Customer)
  • December 8, 2021

@Phil Seifert  Thanks for the update!


Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • December 8, 2021

You are welcome Kyle.  I also just received this from the developers as well which will be a change with v15 from the previous versions:

Also please note the manual assignment reason be found here:

select * from order_changes_log where bpart_id = 'ManualAssignment'