Error when try update a BO | IFS Community
Question

Error when try update a BO

  • 14 January 2022
  • 4 replies
  • 42 views

Userlevel 5
Badge +8

Good afternoon , somebody know can i fix this 

When i try to update a BO, appears this error.

Thanks for the Help


4 replies

Userlevel 6
Badge +12

@HumbertoFloresD 

Hello Humberto,

 

What are you try to update? 

Maybe some other user is working in the same BO for that reason you can not update the record.

Userlevel 5
Badge +8

@ZTC ZTC JGOTA  Hi Sir, yes i think that , but how can i be sure of this, i mean exists some transaction for view wich user has taken the BO? , or some query or something?

Userlevel 6
Badge +12

@HumbertoFloresD 

Can you see the status for the BO?

You can see the transaction history on the History tab 

using query check using the following :

Select * from &AO.BUSINESS_OPPORTUN_HISTORY

where OPPORTUNITY_NO = “YOUR_BO_NO”

However, I do not see the status equals to Locked.

I can only  see the following:

InProgress
Cancelled
Confirmed
On Hold
Unconfirmed
Closed


Have you access the BO opportunity before? It could be security issue  or maybe you do not have access to that SITE ? See if somebody else in your company is able to access the BO. If the other person has access it will be security issue.

Another way to test is start the Debug and see when it failed to see what API call is failing.

 

I hope this help

 

Thanks,

JL

 

 

Userlevel 5
Badge +7

Hi @HumbertoFloresD,

This issue might be due to some sessions not being removed correctly. Is this a frequent issue or an intermittent one?

Best Regards,

Charitha

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