+3
Hi,
A user has “Oops, something went wrong” each time he tries to access IFS Cloud through our SSO.
if he enter using mail and pwd, it works but not though our SSO knowing that the setup is the same for all other users.
Also this user once has been connected but something happened and since we have this message. Any clue ?
+15
Is the email address setup in Directory Id? Is Default IdP turned off? Is there an IAM user for it?
Hi jnagati,
From my experience this is one of two things:
On the second one this is more if something has changed on the Azure side. Please note I am not 100% on this so take this with a pinch of salt.
As far as I could tell the first time a user connects via SSO the GUID of the user is mapped to their UPN and stored in IFS. For future SSO IFS uses sees that it has this matched email for this Azure GUID and matches the cached email value to match with the directory ID.
Therefore if a UPN has changed after the first login it can cause a mismatch. We got around this by using the email attribute mapping instead but I believe you can now clear this cached value in IFS somewhere (not sure as never had to do it).
Hopefully this is of some help!
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