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Document Management

  • April 17, 2025
  • 7 replies
  • 165 views

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Hi all,

 

When I try to upload a new document I get the following error message, what could be the reason?

"The "EDM File" has already been removed by another user"


Could you explain how can I solve the problem?

 

Thanks

Ozge

7 replies

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  • Hero (Employee)
  • April 17, 2025

Hello,

Are you checking-in a file to a document revision?

Patrick


zuhaib
Sidekick (Customer)
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  • Sidekick (Customer)
  • April 18, 2025

Hi ​@Ozge check the number counter connection in document class management window then upload document in document revision window. after that you issue is still pending share the error message. 


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  • Author
  • Sidekick
  • April 18, 2025

Hi ​@PIreland ,

 

Yes, I would like to add it to a document revision.

And also, I want to check-in the document in document revision page, I also get same error message.

What could be reason?

 

Thanks

Ozge


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  • Author
  • Sidekick
  • April 18, 2025

Hi ​@zuhaib ,

Could you share the page and the relevant  field via a screenshot?

Thanks

Ozge


zuhaib
Sidekick (Customer)
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  • Sidekick (Customer)
  • April 18, 2025

Hi ​@zuhaib ,

Could you share the page and the relevant  field via a screenshot?

Thanks

Ozge

 

Hi ​@Ozge  check this window an also file ext in EDM. you share the screenshot when error is shown.

 


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  • Hero (Employee)
  • April 18, 2025

I searched the community for “The EDM File has already been removed by another user” and got a couple of hits.  One of them has a fair amount of back and forth between the writer and Mathias Dahl.  According to what I read there, a definitive answer cannot be given.  It goes on to ask where you have any document macros or custom events in play and also makes a suggestion to make sure that your user settings are set a certain way.  But it is also tied to Arena.  Have a look 

 


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  • Do Gooder (Partner)
  • September 1, 2025

Have you checked if the user has projection DocumentHome defined on their permissions?  If that projection is set to Read Only, change to Custom by enabling EdmFileForFileOperation on Entity Action Grants: