IFS Solutions

Q&A Discussion of IFS Solutions for our IFS Employees, Partners and Customers

27406 Topics

dfsjmarchant
Sidekick (Customer)
dfsjmarchantSidekick (Customer)
asked in Assets (Asset Management)

On page calculations - Risk Score

Is it possible to do calculations on screen, so if a user selects 5 from one drop down, and 5 from another drop down, the screen can apply a formula, for arguments sake, multiple one by the other, and put the result, “25” into another field? 

0
dfsjmarchant
Sidekick (Customer)
15 minutes ago
C
Do Gooder (Partner)
CurJulieNDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Where to answer eform

Where is it possible to answer the eform? Would the output be in Survey Answers? 

2
U
Hero (Employee)
21 minutes ago
C
Do Gooder (Partner)
CurJulieNDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Maintenance survey answer output

How do you set up the maintenance survey answer output to construct a certificate?And how do you print this certificate?

1
U
Hero (Employee)
28 minutes ago
J
Sidekick (Customer)
jamiewhiteSidekick (Customer)
asked in Products (Manufacturing, Products, Engineering)

Labour Cost ERROR !

Hi Community. we have only a few employees unable to clock onto shop order operations due to the error message below about being unable to get costs from the labour class.the operators are in the correct labour classes and are active shopfloor employees connected to the correct site.we have recently created new manufacturing labour classes and update the labour costs and the issue has only happened since then. Other employees are able to clock onto the operation without any problems.Any ideas what could be causing this for a certain few employees? regards Jamie

2
Ushan Senarath
Hero (Employee)
31 minutes ago
M
Do Gooder (Partner)
MuzSheilfDo Gooder (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

components not included in the solutionset.yaml file show as available in the IFS Cloud use place? Is this a mistake?

I am trying to understand why components that are not included in the solutionset.yaml file still show as available in the IFS Cloud use place? Is this a mistake? Many thanksSheila

7
K
Do Gooder (Partner)
1 hour ago
E
Do Gooder (Partner)
Eleazar_AyaviriCarrilloDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Update status in Mobile WO Service using API

Hello,I already know which APIs to use to update the status of a Work Order Service, but when this is trasferred to the Mobile I had the following error:{    "error": {        "code": "DATABASE_ERROR",        "message": "Database error occurred. Contact administrator.",        "details": [            {                "code": 20110,                "message": "ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device."            }        ]    }} So I was thinking that I need to use another API to do the updates on the Work Order, is this correct? or do I need something else? Thank you!

0
E
Do Gooder (Partner)
1 hour ago
G
Sidekick (Customer)
GDrysdaleSidekick (Customer)
asked in Finance (Financials)

Segregation of Duties - Functional Areas Import

Hi,Has anyone implemented Segregation of Duties in the cloud.If so, are you willing to export the Functional Areas you have added so that others can import these?It seems crazy that there are none set up as default and that we all need to create these from scratch. There are obvious ones (like Supplier Payment Addresses) that we would all be interested in. Then is would be up to individual IFS Customers to decide how they want to set up the Functional Area Conflicts?Thanks,GrahamPS: I will come back and upload mine when I am finished.

0
G
Sidekick (Customer)
1 hour ago
K
Do Gooder (Partner)
kasunhpDo Gooder (Partner)
asked in Products (Manufacturing, Products, Engineering)

IFS Cloud Emission s Tracker

Hi all,From where I can download the “IFS Cloud Emissions Tracker” app. I downloaded “IFS sustainability planner” from MS store. But, it is different from “IFS Cloud Emissions Tracker”. Further, I have seen another app called “IFS Cloud Sustainability Hub”. Is that also a different app? Is there anyone who knows how to use all these aps?

0
K
Do Gooder (Partner)
1 hour ago
M
Sidekick (Partner)
maheshmuzSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Changing Email Sender Name in IFSCloud

The customer is currently using IFSCloud version 23.2.1, and we've successfully configured the email sender. However, we now need to change the sender name (MAIL_SENDER1) to a different one. Could you please provide guidance on how to make this change? Please refer to the attached screenshot for assistance.  

4
M
Sidekick (Partner)
1 hour ago
Link
Superhero (Customer)
LinkSuperhero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error message "No more data to read from socket"

Dear IFS experts,I get an error message when refreshing the cache:Can somebody support?

0
Link
Superhero (Customer)
1 hour ago
S
Hero (Customer)
sholmesHero (Customer)
asked in Assets (Asset Management)

Apps9 Posting error best way to unpick

Hello,A user raised a PO and posted to an object (fixed asset)  that was in status active so we now have an error of ‘You have specified an object with wrong status’. Now ideally the PO should have removed the asset from the line - however the line was cancelled before this could happen.Is the best way to fix this to roll back the transactions on the object, change the status to inactive and reprocess the transaction in error?Any advise welcomed.

0
S
Hero (Customer)
1 hour ago
K
Do Gooder (Customer)
kennethwDo Gooder (Customer)
asked in Finance (Financials)

All outbound customer invoices stops after updating to 23r2.3

Hi,After upgrading from 22r2 to 23r2.3 we got an issue with outbound customer invoicesApplication service update: 23.2.3Framework service update: 23.2.3IFS Cloud Web version: 23.2.3.20240131160230.0IFS OData provider version: 23.2.3.20240130110039.0In the menu “Customer Invoices with Errors” the “Send Error Messages” says:ORA-20105: Archive.KEYERR: Report with key does not exist.We tried to follow the instructions from this 3 year old topic and set the default Life time for report CUSTOMER_ORDER_IVC_REP to 1826 days, but it did not work. And if i try to “Process Invoice” manually it works.Has anybody had this problem before?

0
K
Do Gooder (Customer)
2 hours ago
JJäthing
Hero (Partner)
JJäthingHero (Partner)
asked in Finance (Financials)

Cost set 5 Planned Purchase Cost doesn't work

Cost set 5 is not updated from any priselists - please advice if you have any ideas.I am running on IFSAPPS 10 UPD 17, logged on as application owner IFSAPP.The parts I have tried are all purchased many times and there is an inventory quantity.First ScenarioOn Supplier for Purchase Part I have entered against the main supplier a new prise in a future date.Then I run Product Costing > All Levels Part Cost Calculation although my part has only one level.The part does not appear at all in Cost set five, the window Planned Purchase Costs.Second ScenarioI enter a Supplier Agreement with a period that starts in the future.Then I add my part to the Parts table with a price different from the current.Then I set the agreement to Active.Then I run Product Costing > All Levels Part Cost Calculation although my part has only one level.The part does not appear at all in Cost set five, the window Planned Purchase Costs.These processes have been tried several times after checking basic data eve

0
JJäthing
Hero (Partner)
2 hours ago
S
Sidekick (Partner)
SuschatuSidekick (Partner)
asked in Supply Chain

time zone

once we receive the PO the time zone is calculated so where we can see those time calculated at which time is order is delivered in IFS CLOUD?

0
S
Sidekick (Partner)
3 hours ago
W
Do Gooder (Partner)
wiajeyaniDo Gooder (Partner)
asked in Document Management (DocMan)

IFS Docman can handle structured (and linked) documents as well as Xref files

What is defined as “Linked Documents” in IFS?

1
Mathias Dahl
Superhero (Employee)
3 hours ago
N
Do Gooder (Employee)
NishanthDo Gooder (Employee)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud 23R2 - Setting up SMB storage

Hello,For one of our Remote IFS Cloud 23R2 Customers, we are trying to setup SMB storage. The SMB share was created by the Customer’s IT team and we are trying to configure the parameters in the ifscloud-values.yaml file by following the guide. ( https://docs.ifs.com/techdocs/23r2/070_remote_deploy/400_installation_options/120_file_storage_for_remote/122_installation_guide/#activating_file_storage_service) The MTinstaller is successful but the ifs-file-storage pod is stuck at Init State.  Values on Config file Anyone who have experienced this issue before?Thanks, Nishanth

23
Mathias Dahl
Superhero (Employee)
3 hours ago
M
Do Gooder (Customer)
MelroseDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Enabling SSO to FSM Smart Client

We are trying to enable SSO to the FSM Smart Client and we are having Java script error pop-up and Overlapping of taxt in the rendered Sign-On Page. Please note that SSO is now working in our Warehouse Portal and Web Client Version. As per our SSO support:1) Java Script related pop-up - Resolution: Ensure running of Java Scripts is enabled for whatever in App browser you're using for SmartClient2) Overlapping of text - Due to unsupported IE browserWe have tested in our virual Machine and in our Citrix environment with Edge or Chrome as the defaul browser and set the Java Script enabled to the browser and same error/behaviur still occur.Can you please let us know if the package for the FSM Smart Client defaults the browser to EI and confirm if the Java scripting is enabled?

5
roklde
Superhero (Employee)
3 hours ago
C
Do Gooder (Customer)
corlundaDo Gooder (Customer)
posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dispatch Console – Assign assistant – Add Resource Group ID in selector and LOV for field Resource ID

Up to and including release 23R2, the Resource Group ID is missing in the selector and LOV for field Resource ID in the Assign assistant in the Dispatch Console. Today, only the Resource Group Description is visible and it’s not possible to add the Group ID using Page Designer (the available field Resource Group only contains the Resource Group description).It would be really helpful to see the actual Resource Group ID when using the Assign assistant. 

5
A
Superhero (Employee)
4 hours ago
D
Do Gooder (Customer)
DollyDo Gooder (Customer)
asked in Finance (Financials)

TO ROLL BACK PARTIAL PAYMENT WITH ROLLBACK STATUS PARTIAL ROLLED BACK

Hi,  Can we still roll back partial payment with a rollback status part rolled back? #IFSAPP14

0
D
Do Gooder (Customer)
5 hours ago
K
Do Gooder (Partner)
KalinduDo Gooder (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Fetch value for Custom Field using a Custom Enumeration

Hello, I have created a custom enumeration with data as below; db_value Client_value Seq CS01 Class 01 Object 1 CS02 Super Class Object 2 CS03 Unattended 3 CS04 Restricted Object 4 CS05 Other 5   I have another custom enum, which created an LOV in a page where the user selects something called “class” from the LOV. The enum looks like this: db_value Client_value Seq CS01 Class 01 1 CS02 Class 02 2 CS03 Class 03 3 CS04 Class 04 4 CS05 Class 05 5  However, I want to create a link between these two enums;when a user selects a “Class”, the description (Client Value) From first table should be automatically fetched into a custom read-only field. I cannot use the same enum for the description because both types of client values are needed in different situations.  How can I achieve this without using code?.Kalindu  

0
K
Do Gooder (Partner)
13 hours ago
M
Do Gooder (Customer)
mdezziDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Attachments from CRM Panel to Business Mail in IFS Cloud

HelloWe are attempting to use the CRM Panel to create business opportunities and business mails from incoming emails. Right now, the business mails are creating, but attachments are not flowing from outlook to IFS. I checked my CRM/SRM Panel Settings and i have SAVE_EMAIL_BODY set to TRUE and SKIP_ATTACHMENTS set to FALSE. I dont receive any errors when creating the business mail, it just doesnt attach anything. Any tips?

4
E
Do Gooder (Employee)
13 hours ago
B
Do Gooder (Customer)
bnunezDo Gooder (Customer)
asked in Supply Chain

Total contribution margin amount - with new costs

If we have a created Customer Order in a planned state. After that the Inventory Parts get a new Cost, so total contribution margin amount will be incorrect. Is there a way to run a job that recalucates ‘total contribution margin amount’ with the new Part Cost?If I recreate the Customer Order it will work

1
B
Do Gooder (Customer)
14 hours ago
F
Do Gooder (Customer)
fmakumiDo Gooder (Customer)
asked in Finance (Financials)

Inventory on hand development - transaction sequence incorrect sporadically.

A part with two transactions appears as shown below:If we go by time created, the timeline is correct, but if we go by transaction ID, it is not.And the display by transaction id will cause the balance in quantity on hand development to be -1 instead of zero.The on-hand development screen orders the display in descending order of transaction ID so in reality, INTSHIP for the above part should have had a transaction ID higher than the OOREC.Transaction ID column is generated by an ORACLE sequence.We tried to recreate a similar scenario in the in a recently refreshed development instance and observed that for an INTSHIP to happen, material line reservation had to be done prior and that material line was not available for reservation unless the OOREC received that part into inventory.So, in this situation, the OOREC got saved later in the database with a higher transaction ID (sequence) and an earlier time, but the INTSHIP got saved first with a lower transaction ID (sequence) and later t

0
F
Do Gooder (Customer)
14 hours ago
E
Do Gooder (Employee)
eric.vivesDo Gooder (Employee)
asked in Distribution (CRM, Commerce)

CRM Panel not pulling the attachment into the Business Mails.

Hello, This happens with 2 different customers in different versions (23.1.10 and 23.2.3). The CRM Panel has been installed correctly, the doc class has been defined for the docs and the Default Settings have been entered correctly: DOC_CLASS - populated SKIP_ATTACHMENTS - falseBut the attachments from the email are not populating into IFS Business Mails as an attachment. Does anyone know how to fix this, or is it an issue with the versions? Kind regards, Eric

2
E
Do Gooder (Employee)
14 hours ago
M
Sidekick (Customer)
MatthewSidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Retry Application Message Count

Hi,I’m trying to find an way of outputting into a report the number of times an Application Message was retried in Apps10. I can see the data on screen - but no way of debugging (that I can see) to get at the figure to extract. Anyone got a suggestion?

1
T
Hero (Partner)
14 hours ago

Badges

Show all badges
Terms & ConditionsCookie settings