IFS Solutions

27346 Topics

FGodehardtDo Gooder (Customer)

Closure of open position after bad debt?

Dear IFS-Community,I got a 100% bad debt and declared it as well with the bad debt management.As you can see the bad debt is existing and IFS also says that there´s a “adjustment of value”I checked the posting control too and it works fine. My problem is, that I still have an open position / open item on the customer analysis:The 952€ are still an open item and are included in the customer´s balanceAnd furthermore the bad debt value is included in the balance to pay from the customer and also it´s present in my reportings.Is there any function I forgot to use so that the open position disappears correctly?Thank you very much in advance.Best regards,Frederic

6 minutes ago

audreySDo Gooder (Partner)

posted in Supply Chain

Use default buyer supplier ( Purchase Requisition )

Hello,I'm on cloud environment 23R1Can you tell me if this checkbox works for you because I can't group several DA lines on a CA with the buyer in the supplier file. This is the button in question when the DA is transformed into a CA Thank you for your help

11 minutes ago

chimusDo Gooder (Customer)

posted in Warehouse Data Collection (WaDaCo)

Question on CDC (Change Data Capture) on IFS Database

We are looking for better alternatives to capturing changes from IFS so that we can have our data warehouse refreshed more frequently and with less load on our Oracle server.Looking for any suggestions that what we can use here. Thanks!

11 minutes ago

PatanmDo Gooder (Customer)

asked in Supply Chain

When updating wanted delivery date IFS not updating shipment as wanted delivery date

Hi ,We are trying to confirm a planned shipment date for one customer order with a date in 2026 but the system will not allow us to go past 31/12/2025. I have set up the accounting periods and all of the vouchers for 2026 but this has not resolved the issue.The planned ship date does not seem to exceed 31/12/25. I am trying to add lines beyond this date.Can you pls explain why.Regards,Patan M.

13 minutes ago

lucie.granierDo Gooder (Partner)

asked in HCM (Human Capital Management, Payroll)

HCM Deviation cycle for recurrent absences

In order to create a recurrent absence for an employee, it is possible to create an Employee Deviation Cycle in IFS standard.In the following example, the employee is absent every friday for “time credit”. The absence results are generated in the time card, but the system still expect job hours booking.But if the employee is absent, he shall not be expected to book any job hours. Thank you for your help!

22 minutes ago

Christophe BUSSISidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

Functionnality about times registration compile

Hi, in IFS CLOUD, it is possible to register times for many process : project, production, service. Is there a screen that compiles results about all times ?Is the solution is to create a quick report or a lobby ?Regards, Christophe

26 minutes ago

SDNDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Automatic Scheduling in IFS CLOUD with PSO

Hi all,IFS Cloud/PSOI was wondering what are the configurations/basic data to Schedule automatically with PSO in IFS CLOUD.Are there any committ rules on IFS CLOUD as well? Currently the flow I am running is as follows:1. Creation of Request creation and subsequent task2. Task allocation thanks to PSO3. Dispatch clicking button "assign" to validate/modify PSO scheduling on DC Console4. Dispatch clicking "Transfer to Mobile" to send it to the resource on the mobile 5. The flow continues in the standard way thanks to the MWO Service. Is there any way to automatically validate the scheduling done by the PSO without the Dispatcher clicking Assign on every task (ex: the night before/after every hour)? I was thinking Commit rules or a Job?From my tests, Assign is important to generate the Work Assigment and to allow the "Complete" status on the MWO to update the status from Work Start to Work Done. Am I doing something wrong?

26 minutes ago

koheiokigamiDo Gooder (Employee)

asked in Supply Chain

Register Arrival (into inventory) for self-billing without Receipt Reference

Hi Communiy, I have experience the below system behavior in Register Arrival on 24.1E environment.When I enter ‘Register Arrival’ for PO line with self-billing, Receipt Reference is NOT required.The generated PO supplier invoice has an invoice numbe which comes from counter of ‘AS’ Series ID instead of Receipt Reference.However, if I use different compnay/site in the same envrionment, I can not reprodue this case by using the same pruchase part and supplier. I was required to enter Receipt Reference when I enter arrival registration in this case. Do you have any idea how can I make self-billing PO invoice without Receipt Reference?The below screen shot describes self-billing invoice generated from PO receipt. This one has AUTSUPPINV invoice type and but Receipt Reference is NOT required. Regards,Kohei Okigami

33 minutes ago

bhaveshSidekick (Customer)

asked in Products (Manufacturing, Products, Engineering)

CRO - Repair Shop Order Project Connection

If a repair shop order is created from component repair order is there any way in IFS to attach the shop order material to project inventory supply type? After that we want PMRP job to create demand for those materials. IFS does not seem to have anyway to convert consumed materials to Project Inventory.

34 minutes ago

MaheeshaKDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to change the activity availabilities

Where does the activity in the cloud fetch this available time from? I want to change the available time slot for this activity to match the technician shifts. Where should I do this?

36 minutes ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Elements the same value.

Hi, The end point I am wanting to post to is expecting some custom values to be sent with a repeating element name of customfieldname and customfieldvalue. I have three to pass in this example. The XML structure in the log is correct. However the value for the ‘customfieldvalue’ is only picking up the quantity and placing that in the first customfieldname. <customfields> <customfield> <customfieldname>FSM_PART_NUMBER</customfieldname> <customfieldvalue>1.0000000000</customfieldvalue> </customfield> <customfield> <customfieldname>SUPPLIER_PART_NUMBER</customfieldname> <customfieldvalue /> </customfield>

56 minutes ago

ronhuHero (Customer)

asked in Products (Manufacturing, Products, Engineering)

manually create a picking list

Community, is it possible to create a picking list(SO or CO) manually? or upload with an excel sheet? Thank you.

1 hour ago

wilmichelleDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Instant Invoice Multiple Tax Lines breakdown

We are running Apps10 UPD16.When we have multiple tax lines on the instant invoice:When printing the Instant Invoice, there is only one tax line lumping all 3 lines above together.Our customer requires a breakdown of all of the tax lines. Is it possible to print all of the tax lines on the Instant Invoice report without having to modify and make a new layout? Thanks, Michelle

1 hour ago

GuillemDo Gooder (Customer)

asked in Supply Chain

RMA processing after IFS go-live phase when data exist only in legacy tools

Hi Community, We’ve proceeded to our Go-Live and have migrated all outstanding data concerning customer orders, PO’s, etc…. Historical data remains within our legacy software.We are considering that we’ll face the situation where a customer will contact us for items that he would like to return to us as RMA (either for credit or rework/replacement).As it will concern data that won't be in IFS as not been migrated, we are wondering how it could be handled.So here, it’s more a post to ask you for advice/knowledge on how you handled such situation where an RMA needs to be processed in IFS while data exist only legacy software.Thanks in advance for your comments and experiences. Regards.

1 hour ago

PrzemekDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Aurena Scan IT 10 - not enabled

Hi,I have a problem with starting the Android application: IFS Aurena Scan IT 10.After entering url and system id, the login screen is displayed - I enter the user login and password, next click log in and I get an error message:Application ScanIT is not enabled in the system. Please contact your system administrator to resolve the issue.How to solve this problem?Previously I used IFS Apps 10 Scan it and it works, but I want to start IFS Aurena Scan IT 10 - it doesn't work.IFS Touch Apps server is configured as below: I’m not sure, but maybe I need to install the Aurena Scan IT app? Maybe the Scan IT application (dll file) does not support Aurena Scan IT. If so, where to download the dll file Aurena Scan IT 10 for IFS Touch Apps Server?BR,

2 hours ago

mazmaryDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order 160808.

We are regularly getting this error - but I am struggling to find any dates out of sync. I have seen the previous conversation that indicates this was resolved. We are on Apps10 UPD21.Trying to tackle the failed transactions, but some are proving tricky. Any help would be great. Thanks

2 hours ago

Rohan PereraDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Lobby projection data source use of SYSDATE

We have used SQL Views as data sources in Lobby Data source designer, however in process of migrating them into projections, we need to replace “where” conditions to “filters” in new projection data sources and needs a solution to replace SYSDATE parameter used in SQL Views. Workaround tried to replace SYSDATE was unsuccessful.Screenshot attached.We could use a Query in the projection and could migrate the logic to projection yet this filter conditions are being used as in navigation links in Lobby Elements.

2 hours ago

PrabathKuruwitaDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud announcement banner

Is there a capability in IFS Cloud to announce a system wide message to all users via IFS Aurena page. We had a similar function in Apps10.

2 hours ago

SuryaSenSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Installation of FSM app on iPhone

Hello! We are hosting the FSM app for iOS on a third-party application. On that platform, several users are unable to download the FSM app. What could the probable causes be? Some details:After clicking on download, the download button text turns to ‘Try installing again’ Other apps on the platform can be downloaded without any issue iOS versions on the users’ phones vary between 16 and 17 iPhone regions are also different Users previously had the app on their phones but deleted the older version to download the latest version Any license related checks needed?Any input will be helpful

2 hours ago

gdfkjonesDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Stock Count rounding part id

Hello,For our stock count we pull the part ID using the below code: var metrixRowId = getValueFromListDataRow(row, "stock_count", "metrix_row_id");var partId = getDBValue(stringFormat("Select part_id from stock_count where metrix_row_id = {0}", metrixRowId)); The problem with this is our Part IDs recently have been rounding off trailing zeroes for examplePart ID 13003.70 becomes 13003.71452.00 becomes 1452 In some cases if 1452 is a valid part, it will pull information from that other part ID.It doesn’t seem to affect items with a leading zero so00308.50 is not affected.We have notes saying that the below code does not work because of an IFS bug, so this was fixed previously but is now broken again.var partId = getValueFromListDataRow(row, "stock_count", "part_id"); //this returns the wrong value for varchars that end with '.00' due to IFS bugI have tested the above and confirmed it has the same issue. I am looking for workaround solutions such as converting the result to a varchar or

3 hours ago

buddhimaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Which time zone do the timestamps in FSM server logs in cloud environments represent?

Hi experts,Can you let let me know in which time zone do the timestamps in the server logs for FSM cloud environments represent? Is it a common time zone across all FSM cloud environments or is it specific to customer time zone?Cheers,Buddhima

3 hours ago

RiSpenceDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to send critical messages/notes to FSM6 mobile Important Information

Hello community. We are looking for options on if and how to send critical place or task notes to a technician using FSM mobile and have them appear in the Important Information box. Scenario; a task is assigned to a field technician and there are is a specific note type (i.e. “Alert”) on the related place record. Can we have this appear in the Important Information field on the Home Screen?Thanks,Richard

3 hours ago

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Client Script for Web Client

Hello,I am having some troubles with client scripts and client scripts SQL. I am trying to create a client script that will get user_def9. When I run a test, I am able to get an alert for alert("TEST"); → Working alert(personID); → Working alert(selectedValue + "this is a test") → Alert only shows “this is a test” alert(personType) → Not working. Shows [object Object] Below is what is in my client scriptvar screenName=getCurrentScreenName();var personID=getUserInfo('personId');var personType = getDBValues("select user_def9 from person where person_id ='JSMITH'");var selectedValue = getDBValues("SP_USER_ROLE",personID);alert("TEST");alert(personID);alert(selectedValue + "this is a test")alert(personType)This is what is in my Client Scripts SQLselect USER_DEF9 from PERSON where PERSON_ID = '{0}'For the web client only, are you able to use SQL queries within the brackets? or do they require an entry in Client Script SQL that needs to be called? Why isn't selectedValue showing what I want

3 hours ago

Maikol GerominDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Survey answers are lost upon editing

Hello everyone. When a user, while filling out a survey, revises an answer to a previous question, it results in the deletion of all subsequent answers.Example: user answers the questions in a survey and reaches question 12. Then the user modifies the answer to question 4. As a result, answers to questions 5 to 12 are lost.Is there a way to alter this behavior and make sure answers are not automatically deleted?

3 hours ago

Lakna KSidekick (Partner)

asked in Finance (Financials)

Allocate cost to multiple cost centers

I have a scenario like below and need to recreate in build place.Common costs are reported as follows.Rent 100,000Wages 250,000# of calls for Cost/profit center 1 = 200# of calls for Cost/profit center 2 = 350I need to allocate (pro-rate) above rent and wages for each cost center based on number of calls .I used the Periodical allocation guideline but could not recreate . Can I get advice on what is the best way to approach this?

3 hours ago

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