Question

scan it gives an error when you try to log in

  • 23 August 2022
  • 3 replies
  • 198 views

Badge +2
  • Do Gooder (Employee)
  • 4 replies

When users tries to log in to scan it app in IFS cloud. Some users are getting error message Value in JsonObjects name/value pair cannot be null

I have tested with 2 users which have the same permissions and with same phone. Other user gets the error message straight away and another user can log in?

What that error message means?

 

 


3 replies

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We have the same problem. Anyone that has a solution?

 

Best Regards, Lilian Nilsson

Userlevel 5
Badge +12

@SimoK and @lnilsson I came across this by chance, and I believe you’ve both had resolutions for these, am I right?

thanks,

Rukmal

Badge +2

Hi Rukmal,

We solved this temporarily by refreshing the server cache. But the error came again, several times. We created case CS0146873 for this error, but we did not get a solution for it. After a time, the error just disappeared. After a month or so, we closed the case. 

Best Regards, Lilian

 

 

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