We are new to IFS and have purchased Cloud...we are having issue with timeliness of requested deliveries, lack of delivery being available when it should be along with what I consider to be a timely response to support cases/tickets. I would like to know if anyone else is having these issues, what the normal SLA. Additionally if anyone can tell me of their success and/or challenges with Cloud I would greatly appreciate it. I am looking for documenation also.
Thanks!