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Question

Preview Print on IFS Cloud always error

  • September 27, 2023
  • 4 replies
  • 338 views
D
Do Gooder (Partner)
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19:32:43 INFO - REQUEST method "POST"

19:32:43 INFO - REQUEST uri "https://===========/main/ifsapplications/projection/v1/PrintDialog.svc/ReportDirectPrintRequest?odata-debug=json"

19:32:43 INFO - REQUEST protocol "HTTP/1.1"

19:32:43 INFO - RESPONSE status {"code":"500","info":"Internal Server Error"}

19:32:43 INFO - RESPONSE headers {"OData-Version":"4.0","Content-Type":"application/json"}

19:32:43 INFO - RESPONSE body "{\"error\":{\"code\":\"DATABASE_ERROR\",\"message\":\"Database error occurred. Contact administrator.\",\"details\":[{\"code\":20105,\"message\":\"ORA-20105: Report.PRINTJOBERR: Error occured while running the Report. Refer to Print Manager/Print Key 232\"}]}}"

19:32:43 TRACE - SERVER version "odata-server-core Version 4.9.0.1-ifs"

 

 

when try preview purchase order before print always 500 internal server error

any solution?

4 replies

Mathias Dahl
Superhero (Employee)
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  • Mathias Dahl
  • Superhero (Employee)
  • 2903 replies
  • September 28, 2023

Did you try to follow the advice given in the error message? Did that give you any clues?

/Mathias
ashen_malaka_ranasinghe
Hero (Employee)
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Hi @ditomathias 

Can you check content of the Application Message that is creating when previewing this report? From that we may get more insight on this issue.

Find me on LinkedIn as Ashen Malaka: https://www.linkedin.com/in/ashen-malaka-ranasinghe/
Abises Weerasekera
Do Gooder (Employee)
Forum|alt.badge.img+5
  • Abises Weerasekera
  • Do Gooder (Employee)
  • 15 replies
  • September 11, 2025

19:32:43 INFO - REQUEST method "POST"

19:32:43 INFO - REQUEST uri "https://===========/main/ifsapplications/projection/v1/PrintDialog.svc/ReportDirectPrintRequest?odata-debug=json"

19:32:43 INFO - REQUEST protocol "HTTP/1.1"

19:32:43 INFO - RESPONSE status {"code":"500","info":"Internal Server Error"}

19:32:43 INFO - RESPONSE headers {"OData-Version":"4.0","Content-Type":"application/json"}

19:32:43 INFO - RESPONSE body "{\"error\":{\"code\":\"DATABASE_ERROR\",\"message\":\"Database error occurred. Contact administrator.\",\"details\":[{\"code\":20105,\"message\":\"ORA-20105: Report.PRINTJOBERR: Error occured while running the Report. Refer to Print Manager/Print Key 232\"}]}}"

19:32:43 TRACE - SERVER version "odata-server-core Version 4.9.0.1-ifs"

 

 

when try preview purchase order before print always 500 internal server error

any solution?

Hi ​@ditomathias ,

Were you able to find the solution for this issue?

www.linkedin.com/in/abises-weerasekera-a8b9961b8
Abises Weerasekera
Do Gooder (Employee)
Forum|alt.badge.img+5

19:32:43 INFO - REQUEST method "POST"

19:32:43 INFO - REQUEST uri "https://===========/main/ifsapplications/projection/v1/PrintDialog.svc/ReportDirectPrintRequest?odata-debug=json"

19:32:43 INFO - REQUEST protocol "HTTP/1.1"

19:32:43 INFO - RESPONSE status {"code":"500","info":"Internal Server Error"}

19:32:43 INFO - RESPONSE headers {"OData-Version":"4.0","Content-Type":"application/json"}

19:32:43 INFO - RESPONSE body "{\"error\":{\"code\":\"DATABASE_ERROR\",\"message\":\"Database error occurred. Contact administrator.\",\"details\":[{\"code\":20105,\"message\":\"ORA-20105: Report.PRINTJOBERR: Error occured while running the Report. Refer to Print Manager/Print Key 232\"}]}}"

19:32:43 TRACE - SERVER version "odata-server-core Version 4.9.0.1-ifs"

 

 

when try preview purchase order before print always 500 internal server error

any solution?

Hi ​@ditomathias ,

Please check whether the userconfig.xml is corrupted or not. This could be a reason for this.

Regards,

www.linkedin.com/in/abises-weerasekera-a8b9961b8


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