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Question

Allow Multiple Visits in 23R1

  • June 16, 2023
  • 3 replies
  • 89 views

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Does anyone know if Allow Multiple Visits flag in 23R1 is not working with PSO or if there is another configuration needed in 23R1 to allow PSO to split an activity across shifts and availabilities? Thanks!

3 replies

Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1054 replies
  • June 19, 2023

Hi Tom, just tested on 23.1.1:

 

And PSO does split the task:

 


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  • Author
  • Do Gooder (Employee)
  • 3 replies
  • June 19, 2023

Very strange same activity did not split on Friday but did today, Alex thanks for verifying!


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  • Author
  • Do Gooder (Employee)
  • 3 replies
  • June 19, 2023

Actually, when I tested again, I see it was not the Allow Multiple Issues, it was after using the Exclude from Scheduling option the SLA information is not resent to PSO?