Question

Send calendar invite for Work Assignment

  • 14 January 2021
  • 2 replies
  • 183 views

Userlevel 5
Badge +9
  • Sidekick (Customer)
  • 87 replies

We have a scenario where we’d like to consider sending a calendar invite to staff who receive a work assignment on a work task, which can be updated when the work assignment time changes (it will, frequently).

Has anyone done this and if so how?

I was thinking of using a combination of event actions which fires On Transfer To Mobile,  which then calls the Microsoft Graph API to send a calendar invite to the assignee’s email address. When the assignment changes though it’ll need to send an update to the calendar appointment. 
I am pretty sure it’s achievable however obviously a bit of setup and was wondering whether anyone had come across anything out of the box that can do this or has just had experience doing something similar?


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2 replies

Userlevel 6
Badge +10

Hi - we did this once. We created a custom event and used the Oracle UTL_SMTP to generate an ICS file on the fly and attach it to the email, worked well. 

Userlevel 7
Badge +24

Hi @Garak 

 

please check this one