Question

Mail Recipient opens Chrome window instead of mail message

  • 20 November 2020
  • 2 replies
  • 35 views

Userlevel 5
Badge +12

For some of our users when they click Mail Recipient a Chrome explorer window opens instead of the Outlook New Message.

 

Has anyone else had this and if so, how did your resolve this issue.

Regards

 

John


2 replies

Userlevel 5
Badge +11

Please check the Default Program configured on the User PC having issues. It is possible Outlook hasnt been installed or hasnt been set as the default program.

Userlevel 5
Badge +8

I know that I, at some point, allowed Chrome to open “mailto:” links that I encounter on the web, in Chrome, in Chrome itself. Perhaps some of your users did that too.

 

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