Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,697 Topics
  • 5,754 Replies

1697 Topics

N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Grouped Push Filter Map

Hi, Can someone please explain how to setup entity filters. There is a mobile user where I can see some filters are applied to several entities. In the Grouped push filter map I am able to see what is the filter that has been applied. In the application, what is the window that I can use to edit or delete this where condition.  Thanks and Regards,

15
Bandula
Hero (Employee)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Permission set filter for custom field MWO Aurena native

Hi everyone, I need to create a permission set filted based on a LOV custom field and apply to a certain permission set.But it’s not working,. The filter works just using core fields. Could someone help please?Tks a lot for help.I need to filter in mobile. 

14
lopespetro
Hero (Customer)
2 years ago
K
Do Gooder (Partner)
klklseDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Time Tracker 9 disappears from Google Play

Hi, would it be possible to get the APK file for the IFS Time Tracker 9. It keeps disappearing from Google Play. As I understand it, this is because Google play think it’s a duplicate.

14
Sujith Wijerathna
Do Gooder (Employee)
2 years ago
C
Do Gooder (Partner)
chayma.lajnefDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

I can't find my functional objects in the MWO Application

 HelloHow can I display the functional/serial objects in the MWO application? Is there a specific setting for this 

14
Alexander Heinze
Superhero (Employee)
17 hours ago
A
Sidekick (Customer)
Anders JanssonSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

GIS-integration ESRI ArcGIS - communication setup issues

Hi,We have an issue when setting up our GIS-integration with ESRI ArcGIS. All firewall and ports are open between IFS App server and our ESRI server.Somehow our layers still don’t load as expected when accessing our GIS-map.That leads us to suspect that some extra config is necessary, probably on our ESRI ArcGIS-server.Anyone got documentation descriping technical setup?Best RegardsAnders

14
Mathias Dahl
Superhero (Employee)
2 months ago
D
Do Gooder (Customer)
DBolsterDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Editing Mobile Work Order Report Layout

Does anyone know of a way of editing the layout of standard WO report in Mobile Work Order Particularly is there a way of replacing the IFS logo with a company Logo.    

14
YONI_LH
Sidekick (Partner)
1 year ago
L
Do Gooder (Partner)
lmackeathDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

License violation?

We are developing custom fields and custom LU’s in a customers IFS 9 Environment. We will also be developing new report files (.rdl) that contain custom logic on custom fields. These .rdl files will not be sent to IFS Harvest as they contain custom logic and will not be accepted by IFS. We have also developed a custom API which has custom logic written as per IFS standards.  we accept full responsibility on the support of all these configurations if any issues arise in the future. we will not be making any changes to core IFS code and will simply be using the configuration tools provided to us by IFS.   My Question is - Based on the nature of this work does this violate any IFS license?

13
L
Do Gooder (Partner)
4 years ago
S
Sidekick (Customer)
smelansonSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work Task Posting Analysis errors for future periods

Hi, I noticed there are several lines in the Work Task Posting Analysis window with the following error:The period 4 is closed in Company 200I would appreciate help to determine what is causing this error.  Period 4 is a future period, so there should be no transactions for period 4 yet but I’d like to know what/why this is happening so we can prevent it from happening again.  

13
S
Sidekick (Customer)
2 years ago
Thilini Kumarasinghe
Superhero (Employee)
Thilini KumarasingheSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Aurena – Delimiter error when selecting an equipment object for document connection

Hi, Can anyone help with below queries ? User is trying  to connect an equipment object to a document revision, whether object ID has period sign.Error raised and cannot connect the object.“Invalid use of data delimiter in object type EquipmentObject.If one of the values contains a period, you can use a comma, semicolon, or colon as a delimiter instead.” Question 1: Is there any specific reason as to why period sign needs to be avoided ? Question 2: Then as a workaround, if you connect the object using objects tab in the document revision form, object description is not displayed until you save the record. (However the object can be connected without getting the delimiter error).Is this something that should be corrected, so that user can see the description, before saving the record ? Test Flow:Open Document revision form. Query for a document. Click connect objects. Select object Equipment Functional or Equipment Object. Under Key ref. field search for the object ID.DOK.TEST (Object

13
Thilini Kumarasinghe
Superhero (Employee)
2 years ago
G
Sidekick (Customer)
GarakSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

NETRONIC XGantt - The calendar "TEMPCAL#" is used, it can not be deleted

We have just updated from Apps 10 Update 9 to Update 15, and now get the following error when searching in the Resource Monitoring Gantt.You can search okay the first time, however if you then perform a subsequent search and change the search criteria, this error appears. It happens for that user until they close out of, and restart IFS.It does not appear to happen when logged in as IFSAPP though.It was not a problem prior to Update 15.Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> NETRONIC.XGantt.VcElementCannotBeDeletedException: The calendar "TEMPCAL#" is used, it can not be deleted. at NETRONIC.XGantt.VcGantt.throwException(Type type, String message) at ActXBaseControl.throwException(Type type, CStringT<wchar_t\,StrTraitMFC_DLL<wchar_t\,ATL::ChTraitsCRT<wchar_t> > >* message) at NETRONIC.XGantt.NeAutoElementBaseCollection.removeElement(Char* elementName) at NETRONIC.XGantt.VcCalendarCollection.Remove(String calendarName)

13
Cory
Sidekick (Customer)
7 months ago
E
Do Gooder (Partner)
EPSDANMIDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWorkOrder (Windows) Temporary Client Key exchange with server key

We’re experiencing some difficulties with developing new functionality on mWorkOrder Windows revision.The new entity was added to resource library, which then was successfully deployed to TAS.We see the new entity in IFS IEE and the new entity’ table in local database on mobile as well.All the data was received in local database for new entity, too.Further, our new entity contains the Temporary Client Key.In our case, mobile framework successfully generated this key.But when we try to send the new data record for mentioned entity from mobile client to server we have the problem with “real” server-side key replacement on sync.We’ve got the failed transaction with error ORA-20124: Error.NULLVALUE.Maybe we’re doing something wrong?Or maybe we don’t complete some action in development process (for example, on server side)?

13
kathlk
Hero (Employee)
3 years ago
Asela Munasinghe
Superhero (Customer)
Asela MunasingheSuperhero (Customer)
asked in Service (Touch Apps, MWO, MRO)

PO Document access for all organizational users

Hi All I created a Document class under which I plan to connect a certain set of documents to either PO header or line (or both) in the future. Now I need to give all IFS users in my organization ‘View Only’ access to this Doc Class. I read the following post and the answer by @Thilini Kumarasinghe and noticed that PO is not among the standard object types available for access control.   Can anybody guide me through the steps on how should I do this with regards to the access setup? Thank You

13
Asela Munasinghe
Superhero (Customer)
2 years ago
M
Sidekick
MuthujayashreeSidekick
asked in Service (Touch Apps, MWO, MRO)

Initial screen in mobile

Hi ,can anyone tell , how can we set the initial screen in mobile after the person login.example : once  login we get the home menu , can i change it to any other screen . App param:i could see one option in app param where we can set the initial screen in mobile but it is limited to Home or joblist .thanksmuthujayashree R

13
M
Sidekick
3 years ago
M
Sidekick (Customer)
MANI0202Sidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Need maintenance survey under work task

Hi  Need guidance regarding , I have setup a Maintenance Survey and want it to be displayed on the “Work Task” screen on status change. Thanks

13
A
Superhero (Employee)
1 year ago
AdrianEgley
Hero (Customer)
AdrianEgleyHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

PSO - Accepting Multiple Offer Responses

Hi, BackgroundTraditionally we have used PSO to get a list of appointment offers via ABE for a resource to be allocated to a task. The user, or customer online will select a single appointment offer. Nice and easy. QuestionIs it possible, or does anyone else out there allow multiple appointment offers to be accepted.Example being:The customer, or agent would select all the appointment offers they would be happy with, and this information is passed to the DSE. The idea being is that is would look to schedule (in this example) for Tuesday 27th as the soonest. But if anything was to happen, or tasks were to be created with a greater value, the DSE would know that it could move the task from the 27th to the 29th AM time slot as an example. Hope that makes sense. RegardsAdy

13
Phil Lamerton
Superhero (Employee)
2 years ago
T
Do Gooder (Partner)
tshanDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud22R2 MWO Initializing Issue

Hi All, We are experiencing the above issue in one of the internal environments when initializing the maint app from all ios/windows/android devices.  We check Trace / and bug reports  from the app. not the exact error to find the root cause IFS Cloud Web version: 22.2.4.20230105140629.0IFS OData provider version: 22.2.4.20230106102343.0Maint app version: 23.5.876.0Thank you.  

12
T
Do Gooder (Partner)
10 months ago
S
Sidekick (Partner)
shitanshu sharanSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Print job status waiting

Hi,   We have IFSAPP9 in which we are facing issue with print jobs, the status of jobs are waiting. We have tried cleaning and print service restart but didn’t worked. Please guide how to troubleshoot.   Thanks Shitanshu Sharan   

12
M
Do Gooder (Customer)
7 months ago
F
Do Gooder (Customer)
FionaBrownDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Aurena Scan It 10 - 10.15.1368 - Failed to read value

Hi, We are having ongoing issues with our Honeywell android devices running IFS Aurena Scan It 10.We’ve completed a wifi survey and there have been not dropped packets or connection seems good.  Error examples areAn error has occurred - initCommand: Failed to read value from SiteVirtualStructVar.ContractOne or more errors occured. (Function<GetDataCollectionProcessOnline>:Failed to assign a value to Result. Value = ‘True’)Action<StartSession>:Failed to assign value to result. Value=’True’ This can be when they have just completed a Move Handling Unit process and then attempt to do it again. It can also occur when they complete a process, put the gun down to perform the manual task and on resuming using the app get a load of errors.  Any help or troubleshooting tips would be much appreciated.  I’ve attached some screen shots. Our IFS tas server is hosted by IFS.   Thanks, Fiona :)    

12
JOOLSE
Hero (Employee)
5 months ago
S
Sidekick (Customer)
smelansonSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

trying to default document class on Work Orders

When a user wants to attach a document to a work order, I would like to default a specific document class.   Logical Unit:    ActiveSeparateIn Document Basics → Document Defaults per Object tab, I add the LU Name ‘ActiveSeparate’ and enter the default document class as ‘Equipment’.  when I open the Work Order window and try and add an attachment, it is not defaulting.  I’ve defaulted many document classes on various window, but cannot get this one to work.     Has anyone been able to default a document class on work orders?

12
Mayura Wasantha
Hero (Employee)
2 years ago
tharindukshan
Sidekick (Employee)
tharindukshanSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

How to silently print a report and check-in that to document management

Hi,I am working the purchase order screen and introduced a new command. When the user click this command a report should generate for the purchase order and automatically check-in that to document management. (Here print dialog is not opening)How to achieve this in the server side?Regards,Tharindu

12
Mathias Dahl
Superhero (Employee)
3 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi All,Does anyone know about this situation? The start time is not greater than the finish time, but I’m getting a faield transaction.Using apps10 UPD14, mwo maintenance 10  

12
lopespetro
Hero (Customer)
1 year ago
C
Do Gooder (Customer)
CHFFORBESNDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

How to notify when background job hangs

We have many companies and many of these companies run multiple types of costing jobs.  These execute as background jobs in the early morning hours and often on weekends.  These jobs can take up to 2 ½ hours to run and they hold up all other costing jobs when stuck.   I would like to have an email/text message generated  to warn me when a background job is executing for more than 2 ½ hours.  Is this something I would create an application Server task for?    We  don’t have any so I don’t have any examples to look at.We don’t have weekend staff and I don’t want to have to remote in every Saturday to check if background jobs are behaving.  

12
Maja Stanislawska
Sidekick (Customer)
11 months ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Synchronizing entity ResourceActivity is taking a long time to complete (210 seconds)

Hi All.I’m getting this warning as I sync the Aurena app.What may I do to fix it?Using Apps 10 UPD14.Tks a lot  

12
lopespetro
Hero (Customer)
2 years ago
G
Do Gooder (Customer)
graeme86Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

FSM5.7.6 Request Template UDF Fields

I would like to use one of the UDF fields from the Request template and when running the ECO Generation it copy that field onto the Request. is this doable? if so what additional setup would be required as just adding the field to the UI for the request template did not do it.   Thanks,   Graeme

12
G
Do Gooder (Customer)
3 years ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Adding new fields in UI Designer

Under our part usage, i am trying to also add the description of the part which is unfortunately located in the part table. Since there is nothing connecting these two it cannot determine the path. i manually add it via the item path in the UI designer but it doesn't return any values. there are a lot of screens that i want to do this one. What would be the best way to go about this?    

12
jbernardo
Hero (Partner)
4 years ago

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