Best answer by Nayomi Wickramaarachchi
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Time recorded for call center activities
Userlevel 6
+12
When using Call Center the times recorded are incorrect (created, modified...);showing 1 hour behind the actual time. The support organization time zone is Europe/London(UTC + 0). Is there any setup to make sure the right time is recorded for case activities?
Hi Dilini,
The time difference is most likely caused by the time zone setting under System Definitions: Please check below set up.
• Go to Systems Definition window
• Go to Object property tab
• RMB and click 'search in context'> Search object LU as " ccConfiguration"> check the entry under Property name "Server_TIME_ZONE"
Property value should display the time zone for where the IFS server is physically located. It is a manual entry. So for an example, if the server is physically located in London time zone, this record also should be updated to: Europe/London.
The time difference is most likely caused by the time zone setting under System Definitions: Please check below set up.
• Go to Systems Definition window
• Go to Object property tab
• RMB and click 'search in context'> Search object LU as " ccConfiguration"> check the entry under Property name "Server_TIME_ZONE"
Property value should display the time zone for where the IFS server is physically located. It is a manual entry. So for an example, if the server is physically located in London time zone, this record also should be updated to: Europe/London.
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