Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,701 Topics
  • 5,764 Replies

1701 Topics

B
Do Gooder (Customer)
BGunnDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Templates to create Service Requests in Cloud

In Apps 10, we are able to create new Service Requests from a Template. Cloud 23R2 doesn’t have this functionality. Is it in the pipeline for a future release or is there another way to achieve the same, thanks

0
B
Do Gooder (Customer)
1 hour ago
M
Do Gooder (Customer)
mazmaryDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order 160808.

We are regularly getting this error - but I am struggling to find any dates out of sync.  I have seen the previous conversation that indicates this was resolved.  We are on Apps10 UPD21.Trying to tackle the failed transactions, but some are proving tricky.  Any help would be great.  Thanks

1
U
Hero (Employee)
4 hours ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Failed Transaction: Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish.

Hi Community,Why will MMO triggered this kind pf failed Transactions even though the start work is not later than finish work as shown in the screenshot below?   Thanks for your input. Mesh 

2
lopespetro
Hero (Customer)
15 hours ago
ArcChiedM
Do Gooder (Partner)
ArcChiedMDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO Service Report

Hi all, Has anyone got any documentation of using Crystal Report to amend / customise the Service Report from MWO once a Work Assignment has been complete. I know that the document can be configured. I would just like some additional documentation as proof of concept.  Thanks, Chiedza 

4
ArcChiedM
Do Gooder (Partner)
21 hours ago
Thilini Kumarasinghe
Superhero (Employee)
Thilini KumarasingheSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Aurena – Delimiter error when selecting an equipment object for document connection

Hi, Can anyone help with below queries ? User is trying  to connect an equipment object to a document revision, whether object ID has period sign.Error raised and cannot connect the object.“Invalid use of data delimiter in object type EquipmentObject.If one of the values contains a period, you can use a comma, semicolon, or colon as a delimiter instead.” Question 1: Is there any specific reason as to why period sign needs to be avoided ? Question 2: Then as a workaround, if you connect the object using objects tab in the document revision form, object description is not displayed until you save the record. (However the object can be connected without getting the delimiter error).Is this something that should be corrected, so that user can see the description, before saving the record ? Test Flow:Open Document revision form. Query for a document. Click connect objects. Select object Equipment Functional or Equipment Object. Under Key ref. field search for the object ID.DOK.TEST (Object

14
Thilini Kumarasinghe
Superhero (Employee)
23 hours ago
L
Do Gooder (Employee)
lagnlkDo Gooder (Employee)
posted in Service (Touch Apps, MWO, MRO)

Enhancement idea to improve the functionality of Miscellaneous allocations in MWO

The current process to update an approved Miscellaneous allocation for a technician solely using MWO seems to be not available with the existing functionality. Manual interaction with Backoffice personnel is required to do any changes for the approved miscellaneous allocations in MWO. There are some customer requirements where they need MWO users to have the facility to do some alterations for the approved miscellaneous allocations from MWO application itself rather than going for the IFS Cloud platform. The current design where allocations are effectively “locked” down with approval functionality, could be enhanced to a more flexible and useful solution. Given below with some suggestions for the improvement of the functionality as per some opinions of the users.1. Approval demand configurable: Whether approval is required could be introduced as a controlling parameter on the Category and be viewed in conjunction with Absence/No Absence.2. If approval is not required, the Technician sh

1
James Ashmore
Hero (Employee)
2 days ago
C
Do Gooder (Partner)
chayma.lajnefDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

I can't find my functional objects in the MWO Application

 HelloHow can I display the functional/serial objects in the MWO application? Is there a specific setting for this 

16
C
Do Gooder (Partner)
2 days ago
A
Do Gooder (Customer)
ayagmurDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

ORA-20124: Error.NULLVALUE: Field [LU] is mandatory for Basic Data Translation and requires a value

Hi, as it is shown even though there are no null value, it throws the error. What is the problem? Anyone have experienced that before? BR 

0
A
Do Gooder (Customer)
4 days ago
S
Do Gooder (Partner)
SanjayaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to request "Register the Mobile App" from "mobile app development team" - NotifyMe

Hi,The documentation on NotifyMe App, describes a step to “Register the Mobile App”.Is there a document explaining the process? [IFS Cloud - 23R1 UPD 6] My Status:I have created the Azure Notification Hub. And the notifications are received to the Notification Hub.Which means the Notifications are sent from IFS Cloud successfully to the notification hub. i.e. Application parameters in IFS Cloud are correctly defined. The Notification Hub metrics shows that the requests have failed. Understandably this is due to not setting up the Google and Apple settings which requires keys from the development team.Thank you,Sanjaya

6
S
Do Gooder (Partner)
6 days ago
C
Do Gooder (Partner)
CurJulieNDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Survey on an object

Is it possible to connect a survey to either a serial object or a service object? If so, could someone show how?

4
C
Do Gooder (Partner)
7 days ago
OmnLorreZ
Do Gooder (Partner)
OmnLorreZDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Unable to sync MWO due to Mobile Integration error

We had a link set up to another application from the Mobile Integration page in Apps for Page Designer section but when we go to this page, it throws an error message.  Nothing displays in the Mobile Integrations list. An internal server error occurred. Contact administrator.        Url: https://ifscloud.omnibyte.com/main/ifsapplications/projection/v1/ServiceEngApp.svc/HomeIntegrationsSet?$orderby=DisplayOrder&$select=Name,Description,Site,Id,TaskSeq,ExecutionInstanceSeq,DisplayOrder,Screen,FeatureType,MchCode,MchContract,MchName,MchLoc,MchPos,EquipmentMainPosition,GroupId,MchType,SupMchCode,ObjLevel,SerialNo,Type,PartNo,Criticality,ItemClassId,LocationId,ObjectInfo,RoomPosition,CustomerIdentity,ObjTypeDesc,AddressId,AddressInfoId,Address1,Address2,Address3,Address4,Address5,Address6,CustomerNo,LocationName,City,Country,County,State,ZipCode,CountryCode,ZipCity,Contact,EMail,PhoneNo,WoNo,OrganizationSite,OrganizationId,PriorityId,WorkType,TaskDescription,LongDescription,ReportedBy,A

8
JOOLSE
Hero (Employee)
7 days ago
Srikanth
Superhero (Partner)
SrikanthSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS TAS installation prerequisite

​ We’re trying to configure TAS server for Apps 10 using IFS Technical Documentation and stuck on this step:We started going through the prerequisites and got to this step to load the software. It shows there is nothing to install.  According to Microsoft, they’ve made this software end of life and there was an online “feed” of products the software would pull from Microsoft but that service has been shutdown.How can we get access to the prerequisite Web Deploy software now?  

2
W
Sidekick (Customer)
8 days ago
Q
Do Gooder (Partner)
qzliuDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO no equipment object

In MWO, there is no equipment object basic datathere are relevant configuration page in ifs10, which page corresponds to ifs cloud？I set a filter, but it didn't workIn other words, what are the correct configuration stepsthanks！ 

2
skullk
Hero (Employee)
8 days ago
C
Do Gooder (Customer)
corlundaDo Gooder (Customer)
posted in Service (Touch Apps, MWO, MRO)

Manage Page Configurations per page in ServiceEngAPP and MaintEngAPP

Today, almost all of the Page Configurations for the ServiceEngAPP and MaintEngAPP are handled in one page/Client Model and needs to be redone after each Service Update (and Release). To make it more manageable and to simplify the rebase and installation of configurations, each page in the APP should be handled as a separate page/client model in Page Configurations. I.e. the just as the Cloud-pages are handled today. Applies to release up to and including 23R2.

4
C
Do Gooder (Customer)
10 days ago
D
Sidekick (Customer)
DIPAKPATELSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

NotifyMe - Refresh markdowns - NotifyMe - Register notifications

Hello all, Yesterday we had IFS Apps 10 update 7 deployed in our live system, after that we can see many background jobs for below description. NotifyMe - Refresh markdowns. - API name  →   Supplier_Inv_Notification_API.Refresh_Markdowns NotifyMe - Register notifications. - API name → Supplier_Inv_Notification_API.Register_Notifications I know it’s related to manual supplier invoices.  Does any one know how to control these new background job? Is there any configuration for this? Can anyone explain this? Thank you.

2
Kalana Rathnayake
Hero (Employee)
10 days ago
C
Do Gooder (Partner)
CooErikaSDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Connect Work Order to the Project via Technician Portal or MWO

Hi,My customer is using IFS Cloud and has a scenario where engineer will be raising WOs via technician portal or MWO for the specific project activity. As standard, I can’t see a way to connect newly raised job to the project using portal/MWO, only directly on the Prepare Work Order screen. On another topic there was mentioning of possible configurations can be done, but no details have been provided. Can anyone assist? In addition, there will be a lot of PMs used on the project, however as standard functionality PM Actions cannot be attached to the project activity at the generation point. Is there a way to connect PMs to Project using Technician Portal or MWO?Thank you

2
Alexander Heinze
Superhero (Employee)
13 days ago
M
Do Gooder (Customer)
MUNAJANSEDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Print Service Contract

Hi All,Any great ideas how to print all or selected data from a service contract, used to inform the customer about scope, terms and conditions, SLA etc, and get signed?//A

0
M
Do Gooder (Customer)
15 days ago
Alexander Heinze
Superhero (Employee)
Alexander HeinzeSuperhero (Employee)
posted in Service (Touch Apps, MWO, MRO)

IFS Cloud - MWO Service demystified (23R2) - revised version

This is the 2nd revision of MWO Demystified, which now includes everything that was added in 23R2.188 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My stock Move stock Purchase handling Request quotations/Service quotations Sync Monitor GPS tracking Documents, media, and attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO parameters Synchronization and the offline database What data gets synced? Set up the mobile user Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (23R2) and IFS Cloud - Next-Generation Service Management demystified (23R2).

8
Alexander Heinze
Superhero (Employee)
15 days ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Link Work Order to Project via MWO

A user has asked if there is a way to connect a new work order (raised through the MWO app) to an Project Activity via the MWO app. We occasionally have out of hours call outs to a site where we have an Project. The engineer will raise a work order on his device and the time will get booked to the work order accordingly. However, this office staff are unable to connect this work order to the relevant Project Activity the next morning (error message received). Our only solution is to create a new work order from the office, connect it to the Project Activity and then transfer the time over. We would like to avoid this extra work if possible.

2
AveTonitM
Sidekick (Partner)
16 days ago
A
Do Gooder (Customer)
athasankaDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

mWO (Cloud) error with Object online search/download

Hi,I’m getting the below error when downloading objects to mobile device on mWO (Service Engineer). What permissions should I grant to the users to get pass this? They already can see objects that were on the tasks sent to them.  

3
A
Do Gooder (Customer)
16 days ago
Dharshika Amaradasa
Hero (Employee)
Dharshika AmaradasaHero (Employee)
posted in Service (Touch Apps, MWO, MRO)

How to extend the session life time of touch apps?

How to extend the session life time of touch apps?

2
P
Do Gooder (Customer)
17 days ago
M
Do Gooder (Customer)
MUNAJANSEDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Multiple Remote Warehouse - material flow

Hi All, The scenario is like thisMultiple remote warehouse (Service Busses) with specified assortment.A pool of users that can use any of the service busses. When you create and prepare work order, how can you define service buss to issue from when you havn’t a specific user per service buss.The material required in the workorder, and the transport task created is to service buss 1 in all cases as I as a user is atached to all busses, this even I will use meterail from Service Buss 2 or get material transported to service buss 2. What setting is missing or wrong to ensure material flow to specific buss when prepare WO?

0
M
Do Gooder (Customer)
17 days ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

Hi Community,Please do anyone know the meaning of this failed transaction in screenshot below and what could be causing it? How can users prevent this kind of failed transactions?   Thanks for your input as always.  Mesh  

1
kathlk
Hero (Employee)
17 days ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R2 - Editable Function in Page Designer

Hello,in IFS Cloud 22R2, we have a property called ‘Editable Function’ in the Page Designer. I believe using this property, we can include conditions/parameters based on which the field will be marked either as Editable or Read-Only. But currently, it doesn’t allow us to add any conditions. Is there a specific scenario when we can use this property? Also, do we have any supporting documents or reference fields with this property enabled? Please let me know. Kind RegardsPriyanka Cecilia

30
T
Hero (Employee)
17 days ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

How can a user increase the number of favorite in Aurena after getting to the max limit?

An Aurena user wants to know if is possible to increase the number favorite to accommodate a new favorite a user intend to add after getting to max limit allowed?

6
M
Sidekick (Customer)
21 days ago

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